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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 39630
Experience:  Over 15 years of consulting to the IT industry
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my iomega external hard drive is not working. Took it to my

Customer Question

my iomega external hard drive is not working. Took it to my local computer expert who said it is corrupted. Can you help.
Submitted: 4 years ago.
Category: Computer
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

We should be able to fix it.

What drive letter is it comming up as?

eg: E:

Customer: replied 4 years ago.


Yes the letter E

Expert:  Richard replied 4 years ago.
Perfect Carol

Now, Please click on Start->All Programs->Accessories, then right-click on Command Prompt and click on Run as administrator. Then type the below command

chkdsk e: /r

Press enter and let it run. It can take a lot of time, but let it complete.

When it has, close the black window and tell me if you can now access the files on it please.

Let me know the results please

Customer: replied 4 years ago.

The computer says cannot open volume for direct acces

Expert:  Richard replied 4 years ago.
ok, type in

chkdsk e: /r /f

what does it then say?
Customer: replied 4 years ago.


says the same thing .

Expert:  Richard replied 4 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING on the web page

Click Me (Link)

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 4 years ago.

what is windows system 32 and what does it do

Expert:  Richard replied 4 years ago.
That is your windows version Carol.

But you do not need to worry about that, just follow my instructions

Click the below link and click START MEETING on the web page

Click Me (Link)

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you