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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 171
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I cannot get new emails coming in or going out. A box comes

Customer Question

I cannot get new emails coming in or going out. A box comes up asking me to enter my btaddress and password. I do this but I still cannot get in to new emails etc.
Submitted: 4 years ago.
Category: Computer
Expert:  Bryan replied 4 years ago.
Hi, and thanks for using JustAnswer.

Add this page to your Favorites/Bookmarks first, so as to get back to me anytime later on, if needed.

Are you using any email program, e.g. Outlook, Windows Mail, to access your emails? Also, may I remote in to your computer now, and take a look at the issue for you, SECURELY?

Regards
Customer: replied 4 years ago.

I am not sure. I assume it is windows vista.


 


You may remote in

Customer: replied 4 years ago.

Windows vista I think


 


You may remote in

Expert:  Bryan replied 4 years ago.
Okay. You just need to click on the following session link now:
http://166.78.231.170:8040/?Session=2c236503-6065-46e6-bf03-8d1b09f17f67

Join the session, then RUN the application when prompted at the bottom (if you are using Firefox/Chrome - make sure to open up the downloaded application) - and I'll be connected. Thanks!

Regards
Expert:  Bryan replied 4 years ago.
Hi, are you still there?

Regards
Customer: replied 4 years ago.

Apologies but I did not get your response so I went elsewhere.

Expert:  Bryan replied 4 years ago.
No problem; thank you for letting me know.

Regards