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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 21005
Experience:  Expert for over 10 years
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User Profile Service service failed the log on. User profile

Customer Question

User Profile Service service failed the log on. User profile cannot be loaded.
Submitted: 4 years ago.
Category: Computer
Expert:  Josh replied 4 years ago.
Hi! My name is Josh and I will be helping you today,

You will need to use the other user account to solve this problem...

  1. Click Start, type regedit in the Search box, and RIGHT CLICK on Regedit and select Run as Administrator.
  2. In Registry Editor, locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
  3. In the navigation pane, locate the folder that begins with S-1-5 (SID key) followed by a long number.
  4. Click each S-1-5 folder, locate the ProfileImagePath entry in the details pane, and then double-click to make sure that this is the user account profile that has the error.

  5. Double-click the folder without .bak in the details pane, double-click RefCount, type 0, and then click OK.
  6. Click the folder without .bak, in the details pane, double-click State, type 0, and then click OK.
  7. Close Registry Editor.
  8. Restart the computer.
  9. Log on again with your account.