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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4536
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I am unable to send or receive e-mails at present. My e mail

Customer Question

I am unable to send or receive e-mails at present. My e mail address [email protected] The explanation that comes up says that I am trying to send e mails through an untrusted server but I have not changed anything on my computer since this problem kicked in last night. What would you advise?
Regards XXXXX XXXXX
Submitted: 3 years ago.
Category: Computer
Expert:  Kamil Anwar replied 3 years ago.

Kamil Anwar :

Hello & Welcome to JustAnswer. My name is Kamil and i will do my best to assist you.

Kamil Anwar :

Can you tell me if you have any options like (Continue Anyway etc) ?

Kamil Anwar :

Please leave me a short message when you're back so we can conitnue

Kamil Anwar :

continue*

JACUSTOMER-qhywf0aa- : Hi Kamil, please feel free to ring me on. XXXXXXXXXXX if you feel you can help me resolve my problem. Many thanks Alan
Kamil Anwar :

Hi Alan

Kamil Anwar :

We are not allowed to communicate over the phone or by any other mean in the Question & Answer mode. However, i can assist through remote assistance (which is an additional service) for $15 that will allow me to connect to your computer and i can work on it remotely to resolve the issue.

Kamil Anwar :

If you would like me to send you offer for additional service, please let me know.

Kamil Anwar :

Otherwise, we have to speak here in the livechat/question & answer mode by typing.

Kamil Anwar :

I can assist in both ways, whichever you prefer.

Kamil Anwar :

Then tap on Done

Kamil Anwar :

Are you still there?

JACUSTOMER-qhywf0aa- :

Still here Kamil and happy for you to provide additional service Regards Alan

Kamil Anwar :

Thanks

Kamil Anwar :

Please keep refreshing this window for instructions

Expert:  Kamil Anwar replied 3 years ago.
Hi Alan,

I am sorry but it seems like the remote option is not available, i will opt out of the question.

One of the other experts will join in shortly who will be able to offer remote assistance.

Thanks
Customer: replied 3 years ago.


Sorry that you are not able to access remote control. how long before another expert gets involved?

Expert:  Kamil Anwar replied 3 years ago.
Some one should be here shortly. You will receive an email automatically, when one of the other experts joins in.

Thanks

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