Hello & Welcome to JustAnswer. My name is Kamil and i will do my best to assist you.
Can you tell me if you have any options like (Continue Anyway etc) ?
Please leave me a short message when you're back so we can conitnue
We are not allowed to communicate over the phone or by any other mean in the Question & Answer mode. However, i can assist through remote assistance (which is an additional service) for $15 that will allow me to connect to your computer and i can work on it remotely to resolve the issue.
If you would like me to send you offer for additional service, please let me know.
Otherwise, we have to speak here in the livechat/question & answer mode by typing.
I can assist in both ways, whichever you prefer.
Then tap on Done
Are you still there?
Still here Kamil and happy for you to provide additional service Regards Alan
Please keep refreshing this window for instructions
Sorry that you are not able to access remote control. how long before another expert gets involved?