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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
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Experience:  Computer specialist
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My Samsung tablet has slowed down very noticably in the last

Customer Question

My Samsung tablet has slowed down very noticably in the last few weeks. Memory seems ok. Any pointers please.
Rgds
Dave
Submitted: 3 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 3 years ago.
Hi,
My name is Randy.
I will assist you with your Samsung Tablet. I am sorry to hear that you are having this issue with your Tablet. The best option to correct this will be to restore the Tablet to factory settings. Please follow these steps>>>
>>>>>ENSURE THAT YOUR DATA AND APPS ARE BACKED UP TO GOOGLE.
  1. From a home screen, select Apps

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    Located at the bottom when viewed in portrait or at the right in landscape.
  2. From the Apps tab, select Settings.
  3. Select Back up and reset.
  4. Select Back up my data to enable or disable.

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    Enabled when a check mark

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    is present.

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    If data back up is disabled, existing backups are deleted from Google's servers.
  5. From the Backup account field, ensure the appropriate account is selected.

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    To change the account:
    1. Select Backup account.
    2. Select the preferred Google account
  6. Select Automatic restore to enable or disable.

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    Enabled when a check mark

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    is present.
  1. Then>>From a home screen, select Apps (located in the upper right).

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  2. From the All tab, select Settings.

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  3. Select Privacy.

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  4. Select Factory data reset.

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  5. Select Reset tablet.

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  6. Select Erase everything.

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  7. After a hard reset has been performed, the device needs to go back through the activation and setup process.

 

>>>>>>>>ALTERNATE METHOD>>>>>
  1. Power the device off.
  2. Press and hold the Volume Up key and then briefly press the Power key to power on the device.

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  3. Release the Volume Up key and the Power key when the Samsung logo displays on the screen.
  4. Use the Volume Up key to select the small android with an arrow icon.
  5. Press the Volume down key.
  6. Use the Volume keys to select Recovery Console then press the Power key.
  7. From the Recovery Console screen, use the Volume keys to select Wipe Data / Factory Reset then press the Power key.
  8. Use the Volume keys to select Yes then press the Power key.
  9. Once the Wipe Data / Factory Reset has completed, use the Volume keys to select Reboot System Now then press the Power key.
  10. After a Wipe Data / Factory Reset has been performed, the device needs to go back through the activation and setup process.
  11. Press the Power button.
  12. Select Proceed with the setup process.
  13. Select the language then select Start.
  14. Select Next.

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    Select Skip to setup using wifi,
  15. Enable/disable either of the following then select Next.

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    Enabled when check mark is present.
    • Allow Google's location service to collect anonymous location data.
    • Allow Google to use location for improved search results and other services.
  16. Select Next to sign in or create a Google account.

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    Select Skip to start using the device.
  17. Enter the Email and Password then select Sign in.

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    Select Create account then enter the required infomration.
  18. Enable/disable either of the following then select Done.

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    Enabled when check mark is present.
    • Restore data from my Google Account to this device.
    • Keep this device backed up with my Google Account.

Wi-Fi Activation

  1. If prompted, select Next.
  2. Select the Wi-Fi network.
  3. Enter the Password then select Connect.
  4. Select Next.
  5. Enable/disable either of the following then select Next.

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    Enabled when check mark is present.
    • Allow Google's location service to collect anonymous location data.
    • Allow Google to use location for improved search results and other services.
  6. Select Next.
  7. Select Next to sign in or create a Google account.

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    Select Skip to start using the device.
  8. Enter the Email and Password then select Sign in.

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    Select Create account then enter the required infomration.
  9. Enable/disable either of the following then select Done.

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    Enabled when check mark is present.
    • Restore data from my Google Account to this device.
    • Keep this device backed up with my Google Account.

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