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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 171
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Cannot use Dragon 12 software

Customer Question

Cannot use Dragon 12 software
Submitted: 4 years ago.
Category: Computer
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

can you tell me the error or problem you get when you try to use Dragon please?

Thank you
Customer: replied 4 years ago.

I have tried uninstalling and reloading the file opens .the cursor willnot respond the screen colour changes. all other programmes respond a window from dragon says Cannot find sound card check media device

Expert:  Richard replied 4 years ago.
Thank you Ron

Are you able to currently get sound from the computer?

And what is the make and model of the computer?

Customer: replied 4 years ago.

I am sorry I dont know make and have no speakers

Expert:  Richard replied 4 years ago.
ok, do you have a sound card Ron?

How are you plugging in the microphone?
Customer: replied 4 years ago.

yes the sound card is ok I plug in with 3.5 plugs

Expert:  Richard replied 4 years ago.
ok, right click the speaker icon in the bottom right.

Select from the menu Recording devices.

tell me what is set as default.

And what other devices are listed there please.

Customer: replied 4 years ago.

I am sorry there is n o speaker icon and no reference n eitherto recording device on either con trol panel or comptuter

Expert:  Richard replied 4 years ago.
ok, the only reason for this is the sound card is either not install or you do not have one.

What is the make and model of the computer Ron?

Customer: replied 4 years ago.

I am sorry richard I have a medical appointment can I resume later?

Expert:  Richard replied 4 years ago.
yes, that is no problem Ron

Customer: replied 4 years ago.

Thank you for your tolorencwil


http://www.justanswer.co.uk/computer/81yj1-cannot-use-dragon-12-software.html will this contact you?

Expert:  Richard replied 4 years ago.
Correct!

Customer: replied 4 years ago.

Thanks will resume as soon as possible end

Expert:  Richard replied 4 years ago.
Your welcome