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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36575
Experience:  Over 15 years of consulting to the IT industry
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have had my account compromised. E-mail sent to others with

Customer Question

have had my account compromised. E-mail sent to others with warnings which I did not send. Then contacts increased from 107 to 227. I deleted these, and did a scan, but then had 554 contacts. I then changed my password XXXXX saved the contacts I wanted. I discover now that someone else's name is XXXXX XXXXX bar when I attempt to compose an e-mail. Once more I changed my password XXXXX the name is XXXXX XXXXX I have tried the helpline and used recommended Mcafee tool to scan, but the name is XXXXX XXXXX ! I am worn out !
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Can you please tell me which email service you are using?

eg: Yahoo, Hotmail, Gmail?

Thank you
Customer: replied 3 years ago.

am using bt.com. this is a laptop

Expert:  Richard replied 3 years ago.
Thank you Elizabeth

You need to do the following.

Click on the Gear Wheel in the top right and click Settings.

Click on Edit next to Yahoo Account in Accounts.

There you see the sending name and you can correct it there.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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