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JamesI
JamesI, Consultant
Category: Computer
Satisfied Customers: 1596
Experience:  20 years managing and supporting IT infrastructures from end users through to design of cloud based systems.
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I have the same

Customer Question

I have the same problem as a previous person in that I cannot connect my kindle paperwhite to my router(speedtouch router) used re broadband on my computer.
Can you help
Submitted: 4 years ago.
Category: Computer
Expert:  James replied 4 years ago.
Hi,

Do you still need help with this issue?

Please let me know.


Thanks,

J.
Customer: replied 4 years ago.

Yes please. nothing has been done to change the position form my original advice.


 


Maurice

Expert:  James replied 4 years ago.
Hi Maurice,

Can we do a remote support session so I can see your computer screen and take a look at your router settings please?

Thanks,

J.
Customer: replied 4 years ago.

HI James,


 


Sorry but I did not look at my emails until now.


 


Yes to your reply. Please advise next step.


 


maurice


 


 

Expert:  James replied 4 years ago.
Thank you.

Please click here to start.

Important - if we are NOT connected within 5 minutes, something is NOT working right.
Please come back to justanswer.com and let me know - we will try something else!

Thanks,

J.
Customer: replied 4 years ago.

James,


 


I have not heard from you since my last response . I am old and not very computer literate.


I shall try to contact you tomorrow.


 


maurice

Expert:  James replied 4 years ago.
Hi Maurice,

Please let me know when you are ready to continue.


Thanks,

J.
Expert:  JamesI replied 4 years ago.

Hi Maurice, I see this has been going on for some time may I suggest you agree to login to JustAnswer, and an expert can start a Chat session with you, that way you wont be replying on e-mail communications to talk to each other.

 

Customer: replied 4 years ago.

Hello James


 


I have just now spoken by telephone to UTV my technical telephone and computer supplier to ask about my router.


It appears that the one they supplied is six years old and not capable of


transferring data from the computer to my new Kindle. They are sending me a new router costing £25,00. I note that you have already debited my Visa account £28.00 which seems unfair in the circumstances.


Apologies for trouble caused.



Maurice


 


 

Expert:  JamesI replied 4 years ago.

Hi Maurice,

 

I will pass this over to customer services to arrange a refund, however if you have a wireless router it should still work regardless, so would be careful about paying £25 for some new hardware unless they will gurantee this will fix your issue.

 

Sorry we couldnt get this issue resolved for you.

 

Regards

James