Hello & Welcome to JustAnswer. My name is XXXXX XXXXX i will do my best to assist you.
May i know when did the problem start?
3 weeks or more
Did you install anything on the computer?
So far as I can remember, only CcLeaner
Do you use any specific program on your computer which requires C# XXXXX?
I don't know what C# XXXXX is
Can i take a look at your computer remotely and resolve the issue for you. I will diagnose the issue by looking at some files.
Certainly. Yes please.
Thanks. Please keep refreshing the page. I will send you details shortly.
Unfortunately, remote access is not available.
I will assist you here in the Q&A mode.
Please give me a moment to provide instructions.
Please Click on Start
type msconfig and hit enter
On the General tab, click the Selective startup option, and then click to clear the Load startup items check box.
On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
Click OK, and then click Restart.
You are way ahead of me. Having clicked start, hwere do I type msconfg?
You type that in the search box available.
As soon you click start, start typing and it would automatically type into the search.
There is "search programmes and files" I clicked that and the reply was "no result" I'm going backwards!
Can you hold the Windows key and press R on your keyboard.
It would open a Windows Run
In the run, type msconfig and hit enter.
Let me know if that works?
I've just tried again and got success. I'll go back to your earlier instruction. I got to hide all M services. Couldn't see that so I disabled all
Please make sure you perform all steps as mentioned.
Does that mean I've ruined it?
Can you see the image?
First Click Hide all Microsoft services (2) and then Click on Disable All
If you clicked on disable all before clicking hide all microsoft services, then select cancel and perform the steps again.
I have now enabled all and hidden all M. services.
Please select Cancel and then perform the steps again.
Shall i type it again step by step?
I've done it.
Great. Now please click Apply/OK and reboot the computer.
Apply was not available. I clicked ok.
Do you now want me to switch off and on again?
No problem. Please restart the computer now.
Please leave me a message when you are back.