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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I need to be able to access my emails. Access appears to be

Customer Question

I need to be able to access my emails. Access appears to be blocked
Submitted: 3 years ago.
Category: Computer
Expert:  James K. replied 3 years ago.

Hello

My name is James

Welcome to Just Answer


When you blocked do you mean a password issue?
Customer: replied 3 years ago.

It is not a password issue. I appear to have blocked access by pressing the wrong key

Expert:  James K. replied 3 years ago.
I need a bit more info so i can help you with your email problem

Can you tell me What Email program your Using an Email Client like

Outlook, Outlook Express , Thunderbird or similar.

Or Webmail where you just use your internet browser to log onto your email

Like Internet Explorer or Firefox also can you give me the second part of your email address the

bit after the @ sign, Like Yahoo, Gmail, Hotmail so on , Please don't list your full email address as it
will not be displayed just the bit after the @ sign

Cheers James
Customer: replied 3 years ago.


I was just using the internet browser

Expert:  James K. replied 3 years ago.
ok

can i Remote on and have a look ?

I can send you a link to connect

Customer: replied 3 years ago.


yes, you can remote on to have a look

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=49088a92-418d-40b3-b1f7-d4c96187afb2

Click the Link above then

1) Click Join
2) Click Yes/Run/OK/Allow if asked
3) Click allow if asked by any Anti virus
Customer: replied 3 years ago.


allow if asked by any anti virus

Expert:  James K. replied 3 years ago.
yes if asked
Customer: replied 3 years ago.


please clarify the question

Expert:  James K. replied 3 years ago.
For me to connect

I need you to

http://166.78.231.170:8040/?Session=49088a92-418d-40b3-b1f7-d4c96187afb2

Click the Link above then

1) Click Join
2) Click Yes/Run/OK/Allow if asked
3) Click allow if asked by any Anti virus program
Customer: replied 3 years ago.


I cannot understand what to do

Expert:  James K. replied 3 years ago.
Whicth bit are stuck on have you clicked the Link ?
Customer: replied 3 years ago.


I don`t know what to do now. Please give a simple reply

Expert:  James K. replied 3 years ago.
ok

One question

have you clicked teh link below

http://166.78.231.170:8040/?Session=49088a92-418d-40b3-b1f7-d4c96187afb2
Customer: replied 3 years ago.


I have clicked as requested

Expert:  James K. replied 3 years ago.
1) Click Join
2) Click Yes/Run/OK/Allow if asked
3) Click allow if asked by any Anti virus program
Customer: replied 3 years ago.


allow if asked by any anti virus program

Expert:  James K. replied 3 years ago.
What that means is if your anti virus pops up and asks if you want to run the screenconnect file click yes/run/allow which ever it asks
Customer: replied 3 years ago.


Is the problem fixed yet? Can I go to my email access?

Expert:  James K. replied 3 years ago.
try and open your Email

Expert:  James K. replied 3 years ago.
vg

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