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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 170
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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hello, my sisters recently updated the operating system on

Customer Question

hello, my sisters recently updated the operating system on their lap top from windows 8.0 to 8.1 , some how they can not get back onto their internet via the wireless network , the main computer can connect , and my lap top can connect to their wireless connection any ideas what happened.
Submitted: 3 years ago.
Category: Computer
Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


May I ask, if the computer can get online if it is plugged into the router/modem with a cable? If so, how about this; can you plug the problem wireless computer into the router or modem with a cable and allow me to remote into it so I can setup the wireless connection? No extra charge.

Customer: replied 3 years ago.


Hello Jason, thanks for your response , have connected the lap top directly to router ,can`t connect with their own provider , but can using default , so we are going to reload/reinstall the software for their internet provider and see if that works . thanks for your help.

Expert:  Jason Jones replied 3 years ago.

Thank you for the update.

How about this; can you plug the problem wireless computer into the router or modem with a cable and allow me to remote into it so I can setup the wireless connection? No extra charge.