Hello Margaret-anne! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Please click on the website below:https://www.adobe.com/cfusion/membership/index.cfm?loc=en_us&nf=1&form=pwd, then enter your email address in the Apple ID box, then click on the "Send Email" button, then check your email for a message from Adobe, and follow the instructions there in order to reset your Adobe ID / account password.Please let me know if there is still any issue. Thank you,
If it does not work, please reset your Adobe ID account password XXXXX the website below:http://www.adobe.com/go/passwordreset
, at that website, enter your email address
, then click on "Reset Password"
, then check your email for a message from Adobe, and follow the instructions there in order to reset your Adobe ID / account password.
Mote: If you do not see an email message from Adobe in a few minutes, please check your Spam / Junk email folder.
Please let me know if you still need help with this. Thank you,