Hello my name isXXXXX will be assisting you today. I am sorry to hear that you are having trouble with your PC. I will try my best to help you.
You are welcome Sir/Ma'am.Are you the only user in the PC?
no there are two other users
it's Adam by the way
Does your account have administrative privilege or is it a standard user account?
my account is as an administrator but has some stupid virus I can't remove so I can't log into it, the two (this one) is just a user
so you cannot log into you normal account.
when you try to login to your usual account what message do you get?
its just frozen
OK did you buy the AVG tune up to fix that account issue?
yes and the AVG Security
Are you currently chatting from the problematic PC?
The account you are in now is a standard user account am i correct
OK have you tried to login to your normal account in safe mode?
no i havent, how i do that
Before we do that.do you have another PC from where you can chat from ?
no i dont
please try the following Click on start then type regedit on the search box and press enter
did you get registry editor window
done that, but I can't reply when it is open
are you getting my response
so you didn't get registry editor when you entered that am i correct
I have lost you
you mean you cannot see my replies
I have lost you I think
please scroll down page to see my replies
I can't read your messages
i will switch to Q&A mode and we can continue in that mode
Our chat has ended because you couldn't read my replies.I apologize for the inconvenience
Can i remote access to your PC and check the issue you are facing. It’s secured and integrated with our site also you can see what all i am doing in your PC. Let me know so that I can give you the link to do that
yes that's ok
Please click on this link http://22.214.171.124:8040/?Session=61433f26-8101-42bf-afb0-8ec86c84173e then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again also try the method it shows on screen connect window. Let me know once it’s connected. If you have any trouble connecting please let me know
Restart the computer then press F8 repeatedly. You need to press F8 before the Windows logo appears then you will get Advance boot Menu on the Advanced Boot Options screen, use the arrow keys to highlight the Safe Mode with Networking and then press ENTER.
No I can't !, it's just frozen
Restart the computer then press F8 repeatedly. You need to press F8 before the Windows logo appears then you will get Advance boot Menu on the Advanced Boot Options screen, use the arrow keys to highlight the Safe Mode with command prompt and then press ENTER.