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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16408
Experience:  Over 10 years of professional experience.
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i have restored my toshiba satellite to factory settings. when

Customer Question

i have restored my toshiba satellite to factory settings.
when i try to restore my laptop, it say's bootmgr is missing, press ctrl alt then delete. i then press f12, it takes me to a page of info that i do not understand, couls someone help me to boot up and start my laptop
Submitted: 3 years ago.
Category: Computer
Expert:  Jason Jones replied 3 years ago.

Jason :


Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

Jason :

May I ask if you have the Windows installation disc or not?

Jason :

Perform the following methods to resolve the issue:
- Insert the Windows 7 installation disc into the disc drive, and then start the computer.
- Press F12, F10 or the other shortcut key for choosing boot device.
- Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.
- Select a language, a time and currency, and a keyboard or input method, and then click Next.
- Click Repair your computer.
- In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next.
- At the System Recovery Options Dialog Box, click on Repair your computer.
- Click the operating system that you want to repair, and then click Next.
- In the System Recovery Options dialog box, click Startup Repair.
- Restart the computer normally.

If that does not fix the problem, continue below.

- Put the Windows Vista or Windows 7 installation disc in the disc drive, and then start the computer.
- Press a key when you are prompted. Select a language, a time, a currency, a keyboard or an input method, and then click Next.
- Click Repair your computer.
- Click the operating system that you want to repair, and then click Next
- In the System Recovery Options dialog box, click Command Prompt.
- Type Bootrec.exe, and then press ENTER.

Restart normally now and test it out.

All should be good.

Jason :


I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you again,
- Jason