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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 39630
Experience:  Over 15 years of consulting to the IT industry
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I cant see the other person on skype , but camera works on

Customer Question

I can't see the other person on skype , but camera works on test
Submitted: 4 years ago.
Category: Computer
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

If you cannot see the other person on Skype, it is not you that is the issue, but the other person.

Is that person online now?
Customer: replied 4 years ago.


no

Expert:  Richard replied 4 years ago.
ok, we need to fix the problem on their computer Stan, as the issue is their camera setup.

It is not your computer, as your computer has nothing to do with their video.

When they are online, have them, in Skyp, go to Tools, Options.

Have them look under Video and make sure they have the correct camera set.

This is likely to be the issue.

Customer: replied 4 years ago.


the trouble is with my computer ,because it is indicating that my webcam is not connected

Expert:  Richard replied 4 years ago.
The problem is you cannot see the other person on Skype correct?

This is what you said the problem was.

Customer: replied 4 years ago.


will I be charged for this service

Expert:  Richard replied 4 years ago.
Yes Stan, you have already made your deposit.

Why are you reacting like this?
Customer: replied 4 years ago.


I was under the im pression that i would only be charged when you had solved my problem

Expert:  Richard replied 4 years ago.
Stan,

I am just an engineer here.

email
[email protected]

Regarding fixing your problem, the fact you have not answered one of my questions apart from NO on the person with the problem being available, makes it hard to fix your problem.

Now, if you are serious about fixing your problem, let me know.

Payment questions you keep asking me go to the email address.


Customer: replied 4 years ago.


I am satisfied with my expert that is not my problem .I not satisfied with your but service ,because my problem has not been solved ,I know it partley my fault but i trusted you in good faith with my bank details I must have chosen the wrong way to solve my problem

Expert:  Richard replied 4 years ago.
No, the only thing you are doing wrong, is ignoring my messages