Hello, It will be my pleasure to assist you with your computer today.
Your subscriptions are actually manauged on your computer, rather than on your Kindle. Please click here to open the Manage your Kindle page. Then click Subscription Settings from the side menu. Select the newspaper and then click the Actions button on the right-hand side. Click the Cancel subscription button in the pop-up window to confirm.
Were you able to complete that?
Seems like we're having issues with the chat so I'll try switching to a static message page.
Please refresh this page in a minute by pressing F5.