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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35259
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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@ sided printing is greyed out on Brother hl-4140cn series

Customer Question

@ sided printing is greyed out on Brother hl-4140cn series
Submitted: 3 years ago.
Category: Computer
Expert:  Netman70 replied 3 years ago.

Netman70 :

Hi, Welcome to just answers, My name is XXXXX XXXXX I will be assisting you today.

JACUSTOMER-fz5tkj6z- :

Hi Scott

Netman70 :

If you are seeing greyed out area on the printed sides then your solution is going to be to clean the drum

JACUSTOMER-fz5tkj6z- :

It not the drum

JACUSTOMER-fz5tkj6z- :

When i Select print from Excel Mac

JACUSTOMER-fz5tkj6z- :

Coose layout and try and selct 2 sided printing the option is greyed out

Netman70 :

I see, ok I will Opt out and let a Mac expert take over. Have a great day..

JACUSTOMER-fz5tkj6z- :

Cheers scott

JACUSTOMER-fz5tkj6z- :

http://welcome.solutions.brother.com/BSC/public/us/us_ot/en/faq/faq/000000/002500/000092/faq002592_004.html?reg=us&c=us_ot&lang=en&prod=mfcj625dw_all#ForMac

JACUSTOMER-fz5tkj6z- :

Hi Netman 70

JACUSTOMER-fz5tkj6z- :

Hello

JACUSTOMER-fz5tkj6z- :

Any Ideas

JACUSTOMER-fz5tkj6z- :

Hi

Netman70 :

Are you using Mac OS X 10.4

JACUSTOMER-fz5tkj6z- :

Yes

JACUSTOMER-fz5tkj6z- :

Version 10.9

Netman70 :

Are you selecting standard for the preset?

JACUSTOMER-fz5tkj6z- :

Yes

Customer :

Just checking now. Gibe me 5 minutes re installing

Netman70 :

Np

JACUSTOMER-fz5tkj6z- :

Hi, Yes re installed driver for 10.9 and still no option

Netman70 :

did you restart your computer and printer after the driver instalation?

JACUSTOMER-fz5tkj6z- :

Full Size Image

Customer :

Hi Yes re started, same issue

Netman70 :

Ok

Netman70 :

When 2-sided(duplex) printing:



  • Use A4, Letter, Legal, or Folio size paper when you use the automatic 2-sided(duplex) printing function.


  • Make sure that the back cover is closed.


  • If the paper is curled, straighten it and then put it back in the paper tray.


  • Use regular paper or thin paper. DO NOT use bond paper.
    The machine can print in 2-sided(duplex) if the print media is 60 to 105 g/m2 (16 to 28 lb) plain paper. Printing on print media heavier than 105 g/m2 (28 lb) will cause smears and excessive paper curling.

Netman70 :

look thru this and make sure this is all correct

Customer :

Yes all correct

Customer :

A4 selected

Customer :

Back cover is closed

Netman70 :

Is there another option under presets you can try

Customer :

Yes all the other options work except 2 sided which is greyed out and off is selected

Netman70 :

I am out of Ideas, I will open this question back up for you so another expert can have a look.

Customer :

Thanks for all your help netman

Expert:  Viet - Computer Tech replied 3 years ago.

Hello! Thank you for your question. I am a licensed printer and computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue; I've been doing some research on your printer. The reason 2-side printing (also called duplex printing) is greyed is that because the model HL-4140CN does not have duplex capability; I have checked your printer's specifications; it does not have duplex hardware feature:
http://www.expertreviews.co.uk/printers/1282150/brother-hl-4140cn

http://www.trustedreviews.com/Brother-HL-4140CN-Review_Printer_review

http://welcome.solutions.brother.com/bsc/public_s/id/eu/eu_ot/en/colorlaserpri/hl4140cn_eu/spec/index.html
Also, please note that for Brother printer, HL-4140CN, the letter C stands for Color, and the letter N stands for Network. If Brother printer that has duplex, it would have the letter D in it, such as HL-4140CDN.

However, there is a workaround: you can do 2-sided printing manually; you would select the option to print even pages only first, then after those even pages have been printed, take the printed pages from the output tray. Then turn them over, and reload them in the paper tray with the blank side facing down and top of the sheet facing you. Then select the option to print odd pages only.

 

Please see the full instructions/illustrations for how to print 2-sided at the website below:


http://welcome.solutions.brother.com/BSC/public/eu/eu_ot/en/faq/faq/000000/000600/000046/faq000646_006.html?reg=eu&c=eu_ot&lang=en&prod=hl4140cn_eu&Cat=103

Please let me know if you have any further question. Also, I appreciate if you can take a moment to rate my service below by clicking on a face icon / service option below, then click on Submit when it shows up.

Take care! Thank you,

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