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Chris L.
Chris L., Support Specialist
Category: Computer
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Experience:  Certified Computer expert with over 10 years experience.
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i have tried to download flash player but it stops half way

Customer Question

i have tried to download flash player but it stops half way through saying to close internet explorer, but the internet explorer isnt on? help!
Submitted: 3 years ago.
Category: Computer
Expert:  Chris L. replied 3 years ago.

Hello my name is XXXXX XXXXX I will be happy to assist you.

I am sorry to hear you are having trouble.

When you run the install any program that uses flash needs to be closed completely. Sometimes programs even though closed are still running in the backround.

The easiest thing to do would be to restart your computer and attempt to install as soon as you have restarted.

If it is still not working then press CTRL ALT DEL and start the task manager.

Look under processes for iexplorer.exe and end that task and see if the installation finishes.

If you need further help please do not hesitate to reply back and let me know. I am able to do this for you with remote desktop software so if you prefer that method just tell me so.

Thank You
-Chris

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