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Ask John Your Own Question

John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 4713
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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my e.mail and/or my pass word is not accepted

Customer Question

my e.mail and/or my pass word is not accepted
Submitted: 3 years ago.
Category: Computer
Expert:  John replied 3 years ago.

John :

Hello my name is John I will be assisting you today. I am sorry to hear that you are having trouble with your PC. I will try my best to help you.

John :

Sir/Ma'am.how do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail etc Or using web browsers like Internet explorer, Mozilla etc.

John :

Note: - Type your message in the chat box below then press enter to send it or click on reply to send it so that I can see your reply

JACUSTOMER-dtkicfuy- :

thank you for your first note the 2nd I cannot understand. I am usind info on a letter sent to me by bt at the start of my term. I had cause to contact them about 2 months ago and mad some changes as advised.....??????. please comment, am I still connected???

John :

yes you are still connected to me in this chat.

John :

This is not btsupport this is Justanswer an independent tech support site but we can also try to sort out the email problem you are facing.do you want to continue with our tech support.

JACUSTOMER-dtkicfuy- :

yes but I also wish to know about pass words. bt letter says 'your password is ' m7isSd7sr8

John :

bt send you a password.that is strange because you only can change the password to your email account.

Can i remote access to your PC and check the issue you are facing. It’s secured and integrated with our site also you can see what all i am doing in your PC. Let me know so that I can give you the link to do that

JACUSTOMER-dtkicfuy- :

they now say it is x3pht8i. when I am told my pass word and/or e mail is wrong , I do not know which one is wrong and expect a place where this problem is sorted out........

John :

OK it is best if i remote access to your PC and check the issue you are facing. It’s secured and integrated with our site also you can see what all i am doing in your PC. Let me know so that I can give you the link to do that

John :

???

John :

sir i haven't got your reply regarding the remote access please let me know ?

JACUSTOMER-dtkicfuy- :

yes you can do as you wish, thanks IHAVE already sent you YES PLEASE

John :

One moment Please .do not leaves the PC. I will give you the link to do the remote access.

John :

Please click on this link http://166.78.231.170:8040/?Session=c60da910-7a45-4dd6-b205-d74ee2a4ecda then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again also try the method it shows on screen connect window. Let me know once it’s connected. If you have any trouble connecting please let me know

JACUSTOMER-dtkicfuy- :

http://166.78.231.170.:8040/?Session = c60da910-7a45-4dd6-b205-d74ee2a4ecda

JACUSTOMER-dtkicfuy- :

is the above ok?

John :

sir please click on the link i gave above

John :

Please click on this link http://166.78.231.170:8040/?Session=c60da910-7a45-4dd6-b205-d74ee2a4ecda then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again also try the method it shows on screen connect window. Let me know once it’s connected. If you have any trouble connecting please let me know

John :

i haven't got the access to your PC yet is there any problem connecting

John :

I haven't got the access to your PC also you seems to have went offline from the chat so i am cancelling the remote session.You can try changing the BT email password using this link https://register.btinternet.com/cgi-bin/load_page?page=/selfhelp/pwdRst_username.html Please try it and let me know the status also let me know if you need further assistance.

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