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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36777
Experience:  Over 15 years of consulting to the IT industry
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I have some soft ware that I want to download onto a Meta Trader

Customer Question

I have some soft ware that I want to download onto a Meta Trader 4 platform but can't manage after many attemps. Can anyone please assist?
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

What is the error you get when you try to download and install the software?

Thank you
Customer: replied 3 years ago.
Hi Richard
I do not get an error message the software I have tried to load does not open although it appears to have been installed.
Expert:  Richard replied 3 years ago.
What exactly happens when you try to open it George?

Or is the problem you double click it to open it and nothing happens?
Customer: replied 3 years ago.

Not easy to explain. I think the problem is that I have not interpreted the instruction properly and thereby missing an element that allows the programme to be opened.
Expert:  Richard replied 3 years ago.
ok, start with telling me exactly what happens when you try to open the program George.

This is where we start.

Customer: replied 3 years ago.

I will do my best. I purchased a programme to load onto a Meta trader 4 platform. I followed the installation instructions best I could. However it did not work. I emailed the provider and they sent me a different link from which I made a further attempt to no avail. They do not reply to my further requests for assistance, probably given me up as a " bad job". I understand that this programme does work for others. I am wondering if Windows 8 is the issue. I apologise for the vagueness of my reply.
Expert:  Richard replied 3 years ago.
George,

I am going to be direct, as this is now the fourth time I have asked, and you seem to avoid an answer.

When you double click the program to open it, WHAT HAPPENS?

This is ALL I WANT to know right now.

If you don't wish to tell me, indicate this, and I stop helping you.

But avoiding this question is not helping us.
Customer: replied 3 years ago.

I am not trying to avoid the question. The plain answer is NOTHING.
Expert:  Richard replied 3 years ago.
ok, then thats what you needed to tell me.

Right click the icon, and select properties.

Click on Compatibility and choose Windows 7.

Then put a check in run as Administrator.

Once done, click ok, then try to run it.

Let me know the results please

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