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jstinehelfer
jstinehelfer, Computer Repairer
Category: Computer
Satisfied Customers: 649
Experience:  I have 15 years experience in computer repair. I am A+ Certified. Three years in Networking.
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Hi I have a samsung RV 720, it went funny earlier and has gone

Customer Question

Hi I have a samsung RV 720, it went funny earlier and has gone again the blue picture, how do i get it to reset Paul

Submitted: 3 years ago.
Category: Computer
Customer: replied 3 years ago.
Relist: No answer yet.
i still want an answer to my question of, my samsung RV 720 laptop has started going into, seems like a phase showing the whole monitor just blue and white print it will start up but has no control over icons or programmes work it seems as though its in a limp mode
Expert:  jstinehelfer replied 3 years ago.
Hello my name is John and I will be assisting you today. I understand technology can be frustrating at times and hopefully together we can come up with a solution to your problem.

Usually if you get an all white or all blue screen it will state what driver down at the bottom that is causing the issue. In my experience it is usually the Graphics Driver is out of date or possibly corrupted.

Here is what Samsung Support Article states about the issue. When it comes to a Technician trying to figure out a problem we need to narrow it down to Software or Hardware. The only way to know is to try to eliminate that its a Software Issue. If you can get in to the system using safe mode you can try to update the Graphics Driver first.

Try to boot in to safe mode. Turn on the computer and tap the F8 key once a second till you see an advanded menu screen. Use your arrow keys to move and highlight to Safe Mode with Networking. Safe Mode can take a bit longer to boot to so be patient.
Once your in there you can go to http://www.samsung.com/us/support/owners/product/NP-RV720-A01US# and choose the Downloads and find your Graphics Adapter Driver and install it again. If your not sure which driver you have. Click Start button and type in the search Device Manager. Click on it when it comes up. Look by Graphics Adapters and click on the little arrow to the left. This will give you the name of the current graphics adapter you have installed on your computer.

Check out the article below. Start off with the Graphics Driver replacement first. If you cannot get in to the system at all then you will have to go for the Restore. Be careful this will erase anything you have on the system. It may or may not have a backup section where it will copy your data to a flash drive.

Bottom line if you try both these options and you still have the same problem then your more than likely looking at a hardware problem. Could be the LCD or LCD Cable. Only a more experienced Technician can diagnose this more but they will need to have it in their hands. Usually Samsung can give you some kind of estamate up front.

NP-RV720I Computer Intermittently Displays All White, All Black, Or Other Single Color Screen

The screen on your computer can intermittently display a single, solid color for one of the following reasons:

  • An invalid, outdated, or corrupt graphics driver.
  • A loose connection or defective LCD panel.
  • Some other hardware failure in the computer.

To resolve this issue, follow these steps:

  1. Perform a complete restore on the computer using Samsung Recovery Solution. Click here to view the How To section. From the How To section, select your Windows OS and select How To Perform A Complete Restore.
  2. Update the graphics driver. Click here to visit the Samsung Download Center to obtain the latest driver.

If performing a complete restore and updating the graphics driver does not resolve your issue, then the computer requires a repair. To begin the repair process, click the “Create Online Service Request” button at the bottom of this page to create an online service request.

Need Service?

You did also mention that you had issues with fuzzy display. I wanted to cover that area as well in case you get this back to this being the only problem.

 

The Graphics Or Text Are Blurry Or Unclear

To make the graphics or text on your screen appear sharp and clear, try the following troubleshooting procedures:

  • Set the video resolution on your notebook to the optimum resolution
  • Turn on ClearType

Set The Optimum Resolution

Turn On ClearType

 

If you need more help please ask and I will be glad to answer any more question about this issue.

If you are happy with my work please take the time and give me a good rating. I appreciate your business. If you need any help in the future you can go to http://www.justanswer.com/computer/expert-john-stinehelfer/ and reach me there. Thank you for using JustAnswer we value your business. Please have a wonderful day

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