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Ask Ansh P. Your Own Question
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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I have two email addresses

Customer Question

I have two email addresses [email protected] [email protected]
I am being asked for a password XXXXX I haven't had to do before.
I have tried creating one but it still doesn't work
Submitted: 3 years ago.
Category: Computer
Expert:  Ansh P. replied 3 years ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Are you using any email client like Windows Live Mail or Outlook?

Ansh P. :

Let me know when ready to chat please.

JACUSTOMER-i3u344nz- :

Do not understand the question

Ansh P. :

No issues, can you tell me the part after @ of each address?

JACUSTOMER-i3u344nz- :

o2.co.uk

JACUSTOMER-i3u344nz- :

btinternet.com

Ansh P. :

ok are you having the issue with both emails?

JACUSTOMER-i3u344nz- :

No the bt one works OK but have always used the o2

Ansh P. :

ok, so for the o2 one, it's asking for a password?

JACUSTOMER-i3u344nz- :

yes

Ansh P. :

Can you pls try to reset your password, using this link

JACUSTOMER-i3u344nz- :

Have received a code. Is this the password?

Ansh P. :

I think you need that code to reset password?

JACUSTOMER-i3u344nz- :

I shopuld explain... just over two years ago I changed my address. o2 did not cover this area so changed to BT. They gave me a BT address but also allowed me to keep the o2 address which was opbviously convenient to me. I do nor now have an account with o2

JACUSTOMER-i3u344nz- :

I have never used a password XXXXX

JACUSTOMER-i3u344nz- :

waiting for advice

Ansh P. :

Ok would you like me to take a look remotely/

JACUSTOMER-i3u344nz- :

Yes please

Ansh P. :

Which browser are you using?

JACUSTOMER-i3u344nz- :

Do not understand, what is a browser?

Ansh P. :

Something like Internet explorer, firefox or chrome

JACUSTOMER-i3u344nz- :

Internet explorer

Ansh P. :

Join the session

Ansh P. :

When prompted, click run