Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Are you using any email client like Windows Live Mail or Outlook?
Let me know when ready to chat please.
Do not understand the question
No issues, can you tell me the part after @ of each address?
ok are you having the issue with both emails?
No the bt one works OK but have always used the o2
ok, so for the o2 one, it's asking for a password?
Can you pls try to reset your password, using this link
Have received a code. Is this the password?
I think you need that code to reset password?
I shopuld explain... just over two years ago I changed my address. o2 did not cover this area so changed to BT. They gave me a BT address but also allowed me to keep the o2 address which was opbviously convenient to me. I do nor now have an account with o2
I have never used a password XXXXX
waiting for advice
Ok would you like me to take a look remotely/
Which browser are you using?
Do not understand, what is a browser?
Something like Internet explorer, firefox or chrome
Please click on this link: http://220.127.116.11:8040/?Session=a97d842d-cf97-4957-bb10-f75173237544
Join the session
When prompted, click run