Hello Peter! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Have you tried to reset your hotmail account password XXXXX the website below? https://account.live.com/ResetPassword.aspx
At that website, type in your hotmail email address, and the characters as appeared on the page, then click on Next to continue.
Edit: Please let me know if you still need help. You can click on the Reply to Expert tab below, and reply back to me, so I can help further. Thank you,