How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 169
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

I cant sign in

Customer Question

I can't sign in
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.
Hello sir/madam,
My name is XXXXX XXXXX I will be assisting you today.
What is the problem exactly? Are you unable to access your email account?
Or you have a problem with your windows?
Customer: replied 3 years ago.

I can't get into skype with my password XXXXX the code that was emailed to me.

Expert:  Jerry Hannell replied 3 years ago.
ok, you have a problem with your skype, let's try to fix it,
when you try to login to skype, are you getting any error messages? (is it saying your password XXXXX XXXXX etc?)
by the way, what is your skype username?
Customer: replied 3 years ago.

My Skype user name is XXXXXX.XXXXX2

Expert:  Jerry Hannell replied 3 years ago.
What is your email address? (linked to your skype account?)
please replace @ with AT when typing your email here.
Customer: replied 3 years ago.
Expert:  Jerry Hannell replied 3 years ago.
can you check your email now please.
and follow on-screen instructions carefully.
were you able to reset your password?
Expert:  Jerry Hannell replied 3 years ago.
any problems so far? are you able to access your skype now?
Customer: replied 3 years ago.

still can't access my skype

Expert:  Jerry Hannell replied 3 years ago.
were you able to reset your password?
did you set a new password?
Customer: replied 3 years ago.

Jerry,


No, How do I set a new password?

Expert:  Jerry Hannell replied 3 years ago.
did you receive a message from skype to your email address a few minutes ago?
Customer: replied 3 years ago.

No

Expert:  Jerry Hannell replied 3 years ago.

do you remember your last password?
can you check your XX.XXXXX2 now

Customer: replied 3 years ago.

My last password XXXXX XXXXXXX

Expert:  Jerry Hannell replied 3 years ago.

were you able to check [email protected] email?
any messages from skype ?

Customer: replied 3 years ago.

Lots of messages from skype, but none tell me how to sign into skype. I've used skyp with no problems for about 3 years. What went wrong that I can;t get in now?

Expert:  Jerry Hannell replied 3 years ago.
can you open the last message you have received from skype
it should have come 1 or 2 hours ago