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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 39628
Experience:  Over 15 years of consulting to the IT industry
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user profile failing to log on

Customer Question

user profile failing to log on
Submitted: 4 years ago.
Category: Computer
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

I can help you with this.

First, can you turn off the computer

turn it on and keep tapping F8 until you get to a menu.

Choose Safe Mode.

This should get you into Windows in Safe Mode (you wont have internet but it is not needed for this).

Once in, click Start, and type in

System Restore

Press enter and follow the onscreen instructions to perform a Restore from the last Restore point.

Once completed, tell me if you can now start into Windows normally please.

Thank you
Customer: replied 4 years ago.


user profile still refuses to log on

Expert:  Richard replied 4 years ago.
where you able to do all my instructions George, and did the System Restore complete correctly?
Expert:  Richard replied 4 years ago.
Please let me know