Hello Sheila! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What kind of password XXXXX XXXXX such as email password?
Do you have windows xp, vista, or 7, or 8, or mac computer?
Can we do a remote session, so we can chat, and I will be able to help you directly?Edit: Please let me know if you still need help with this. Thank you,