How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 164
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

new m505 mouse has stopped working .have changed batteries,

Customer Question

new m505 mouse has stopped working .have changed batteries, greenlight shows but still no joy .until now no problems . what to do ?
Submitted: 3 years ago.
Category: Computer
Expert:  Ansh P. replied 3 years ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Was it working earlier?

JACUSTOMER-92jw8k57- :

yes without trouble

Ansh P. :

Did you replied anything?

Ansh P. :

Coz of system chat error, I did not received it.

JACUSTOMER-92jw8k57- :

i did reply and said mouse was working well

Ansh P. :

can you please remove the usb receiver from the computer and reattach it to another port and see if that solves the issue pls

Ansh P. :

If that does not works, press the sync/connect button located in the receiver and on the mouse together for few seconds and check if that solves the issue

JACUSTOMER-92jw8k57- :

where do i find sync connect button and where is receiver on dell inspiron?

Ansh P. :

Receiver is the small piece of usb adapter that came with the mouse itself

Ansh P. :

It should be attached to one of your USB ports, check pls

Ansh P. :

For the mouse, sync button should be below the mouse

JACUSTOMER-92jw8k57- :

do you mean on off button on mouse? if not where is it?

Ansh P. :

no

JACUSTOMER-92jw8k57- :

where is it?

Ansh P. :

Are you using Windows 7?

JACUSTOMER-92jw8k57- :

yes

Ansh P. :

click on start button on left bottom corner

Ansh P. :

type Logitech Unifying in search field and click nter

Ansh P. :

Enter*

JACUSTOMER-92jw8k57- :

sorry but im lost

Ansh P. :

Would you like me to remotely help?

JACUSTOMER-92jw8k57- :

yes

Ansh P. :

Which browser are you using?

JACUSTOMER-92jw8k57- :

firefox

Ansh P. :

will give remote link, if you face any issues, reply back here

Ansh P. :

click on this link, join the session: http://166.78.231.170:8040/?Session=8fc8dca4-6050-4ec4-8802-d7d2d4a04560 > save when prompted, when done, press ctrl + J to open firefox download window and double click on Elsinor

Ansh P. :

Facing issues?

Ansh P. :

Are you there?

Ansh P. :

Do you still need help?