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Ask Kamil Anwar Your Own Question

Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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how to remove ask.com from Google Chrome

Customer Question

how to remove ask.com from Google Chrome
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

Jerry Hannell :

hello sir/madam

Jerry Hannell :

I would like to help you, please let me know when you are ready.

JACUSTOMER-cs8735yp- :

Ready

Jerry Hannell :

are you using the computer in question now? we can go step by step and fix it

JACUSTOMER-cs8735yp- :

Yes

Jerry Hannell :

can you click your start button, go to control panel > programs

Jerry Hannell :

you will see ask toolbar in the list, can you check it

Jerry Hannell :

it looks like this

Jerry Hannell :

Full Size Image

JACUSTOMER-cs8735yp- :

Ask Toolbar is not there

Jerry Hannell :

can you do this

Jerry Hannell :
  • Click the Chrome menu Chrome menu on the browser toolbar.
  • Select Settings.
Jerry Hannell :

do you see Show advanced settings ?

JACUSTOMER-cs8735yp- :

Yes

Jerry Hannell :

can you select it

Jerry Hannell :

do you see Reset browser settings ?

Jerry Hannell :

"Reset browser settings"

JACUSTOMER-cs8735yp- :

Yes

Jerry Hannell :
  • Click Reset browser settings.
Jerry Hannell :

ask.com will be removed after pressing reset

Jerry Hannell :

and settings will be reset to original factory condition

JACUSTOMER-cs8735yp- :

Done

Jerry Hannell :

do you see ask.com now in your Google chrome?

Jerry Hannell :

or is it göne?

JACUSTOMER-cs8735yp- :

Ask.com is still in Chrome

Jerry Hannell :

can you open a new chrome window

JACUSTOMER-cs8735yp- :

Ask .com is still in Chrome

Jerry Hannell :

did you restart your chrome after pressing reset?

JACUSTOMER-cs8735yp- :

Yes

Jerry Hannell :

can you do this

Jerry Hannell :
  • Click the Chrome menu Chrome menu on the browser toolbar.
  • Select Tools.
  • Select Extensions.
Jerry Hannell :

do you see ask.com there?

JACUSTOMER-cs8735yp- :

No

Jerry Hannell :

where do you see ask.com exactly?

JACUSTOMER-cs8735yp- :

Top left corner and below Google UK search Bar, a box which says www.search. ask.com

Jerry Hannell :

are you using chrome now, to chat with me?

JACUSTOMER-cs8735yp- :

I searched Chrome and am using just answer.uk

Jerry Hannell :

can you close all of the chrome Windows now

Jerry Hannell :

when done, please let me know

JACUSTOMER-cs8735yp- :

Closed

Jerry Hannell :

can you open now

Jerry Hannell :

is ask.com there?

JACUSTOMER-cs8735yp- :

Yes

Jerry Hannell :

remote assistance will be needed. let me opt-out and redirect this question to other experts.

Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING

Click Me (Link)

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you

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