I would like to help you, please let me know when you are ready.
are you using the computer in question now? we can go step by step and fix it
can you click your start button, go to control panel > programs
you will see ask toolbar in the list, can you check it
it looks like this
Ask Toolbar is not there
can you do this
do you see Show advanced settings ?
can you select it
do you see Reset browser settings ?
"Reset browser settings"
ask.com will be removed after pressing reset
and settings will be reset to original factory condition
do you see ask.com now in your Google chrome?
or is it göne?
Ask.com is still in Chrome
can you open a new chrome window
Ask .com is still in Chrome
did you restart your chrome after pressing reset?
do you see ask.com there?
where do you see ask.com exactly?
Top left corner and below Google UK search Bar, a box which says www.search. ask.com
are you using chrome now, to chat with me?
I searched Chrome and am using just answer.uk
can you close all of the chrome Windows now
when done, please let me know
can you open now
is ask.com there?
remote assistance will be needed. let me opt-out and redirect this question to other experts.