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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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Hi,I have forgotten my I.D. and password

Customer Question

Hi,I have forgotten my I.D. and password
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

To clarify, the password issue you have is for your BT Email account?

Please let me know

Thank you
Customer: replied 3 years ago.

yes

Expert:  Richard replied 3 years ago.
Thanks Roy

Can you tell me JUST the part of your email address AFTER the @ symbol please.

Customer: replied 3 years ago.

btinternet.com

Expert:  Richard replied 3 years ago.
Thank you Roy.

You will need to reset your password for your account.

to do this, please click on my link below

Click Me To Open

Follow the onscreen steps to reset the password for your account.

Once completed, you can then sign in to your email account using this new password.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.

I have tried to reset my password as you suggested, with no joy

Expert:  Richard replied 3 years ago.
Were you able to complete the process and have the password reset Roy?
Customer: replied 3 years ago.

No,it would not let me reset.

Expert:  Richard replied 3 years ago.
ok, on which step did you get stuck Roy?

What was the reason it would not let you?
Customer: replied 3 years ago.

A page came up to reload after i had put in my mothers maiden name.

Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING on the web page

www.joinme.com

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.

Hi Richard,i have tried your link and it will not respond.

Expert:  Richard replied 3 years ago.
I think there is an issue with your internet browser that is causing you the problem with both my link and the password reset.

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and try to reset your password again via my below link

https://register.btinternet.com/cgi-bin/load_page?page=/selfhelp/pwdRst_username.html

Let me know the results please

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