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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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how can I connect my kindle to wifi I have a bt hub3tjfm on

Resolved Question:

how can I connect my kindle to wifi I have a bt hub3tjfm on my pc
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

The password XXXXX XXXXX the Hub 3, you will see the wireless key on a plastic tab that pulls out from the back of the Hub.

Check this and make sure you enter it in exactly as it is specified on the Tag (eg: passWORD XXXXX XXXXX to PASSword). into the Kindle.

This should then allow you to connect to the wifi.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.

I have tried this it says the password XXXXX XXXXX

Expert:  Richard replied 3 years ago.
Ok, do the following.

On the back of the BT Hub is a reset button. Using a paperclip, hold this button in for 10 seconds, then release.

then hold the power on the Kindle to off for 30 seconds, then release.

Turn on the Kindle and then attempt to connect with the password.

Let me know the results please

Thank you
Customer: replied 3 years ago.

The kindle says incorrect password XXXXX hub has a orange flashing on th wireless sign which g-has n0w turned red now back to blue

Expert:  Richard replied 3 years ago.
ok, can you try it while the light is blue please.

And are you 100% sure you are reading the label correctly, and entering the Wireless Key that is specified on it exactly as written, meaning if it uses a G you enter in G or g you enter in g

Customer: replied 3 years ago.

it still says incorrectpassword

Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING on the web page

www.joinme.com

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.

thank you. You have managed to connect me

Expert:  Richard replied 3 years ago.
Perfect Sylvia!!

We just needed to get the information corrected.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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