I would like to help you, please let me know when you are ready.
you mean the recovery partition folder? (which is used to recover your computer to factory condition)
No. There won't be a 'factory condition' as I was replacing XP with Win 7.
so i assume you already have the CD/DVD of win7? if yes, you can delete those partition files because you will not need them
Therein lies the problem! The <Windows.old> appeared as [N] drive and part of [C] drive. With Partition Magic I merged the 2 so there is no longer an [N] drive, the contents are now part of [C]. But the ,Windows.old> folder is still on the desktop and requires 'permission ' to remove it.
when you double click windows.old folder, what happens?
(it does not open the folder?)
It opens indicating 3 folders - documents and Settings, Program Files, and Windows.
do you have important files in them?
if not, we can delete it using the comman line
Well yes, because 'pre-Win7' folders are now mixed up with post-Win folders but as they are all dated I know which I need and which I don't.
so you can delete it. can you click your start button, go to all programs, accessories, RIGHT CLICK on COMMAND PROMPT icon and select "run as administrator"
it will open a dos box (black window)
when you see that box please let me know. we will enter a command
Hmm. There is NO mention of Accessories! :-(
is there all programs?
"all programs " > "accessories
I've found it!!
do you have the black window now on the screen?
can you type cd.. and press enter
are you at c:\users
C:\Users> is that right?
normally, what is your username ?
we need to enter it
(your computer's username)
Eddie I guess. That is what came up before (i.e.C:\Users|Eddie) So will that be right?
can you type
and press enter
now you are at c:\users\eddie?
now can you type
now you are at c:\users\eddie\desktop?
now, what is the name of the folder you want to delete from your desktop? is it windows.old?
Yes - Windows.old
and press enter. what happens?
It says Are you sure (Y\N)?
can you press y
Now I've got C:\Users\Eddie\Desktop
ok, it seems it deleted the folder successfully
can you check your desktop
do you see windows.old?
Nope. The little sod's still there!
so we were able to delete the folder successully
what do you see now?
(that you don't want to see)
can you go to black window again
rmdir windows.old /s /q
'The directory is not empty'
did you include /s and /q parts?
Yes. Is this because these things are now merged with the 'new' stuff since installing Win 7?
i am not sure, yes, this is possible
can you open your windows.old folder
what do you see ?
there are subfolders?
Documents and Settings: All Users (locked), All Users WINDOWS
Program Files (everything I used Pre-win 7)
Similarly with Windows
we need to take ownership of the folder
can you download this
after the download, please let me know
OK I've got it.
do you see the REG file in it, can you put it on your desktop
when done, please let me know
there are 2 - Install ownership and Remove Take ownership. I take it you want the former?
can you put both of them on your desktop
now can you right click on take ownwership.reg file and select MERGE
You've lost me. I can't see any 'merge'
when you right click on the reg file which options do you see ?
Sorry my sight is getting as bad as my brain. There is now a box to <Run>. shall I do it?
'Do I trust the source' and press Yes to continue?
Ok that's all done and that box has gone
do you see take ownership.reg file on your desktop?
were you able to download the zip file?
can you open it
do you see two files in it? to reg files
two reg files
Yes 'InstallTake Ownership' and 'RemoveTakeOwnership'
can you extract the installtake ownership file to your desktop?
I can 'run' it but not put it on my desktop
can you copy it , and then paste it on desktop
(right click >copy)
Right. On my desktop I now have a reg file <InstallTakeOwnership> Is that right?
can you right click , select merge
Now click 'run'
when you right click on installtakeownwership, which options do you have? is there merge?
can you select it
Now click run
it imported the settings?
It now wants to know if I want it added to the registry - if I do click 'Yes'.
can you click yes
And that box has now gone
yes, now can you try to delete windows.old
(right click > delete)
You require permission from Mine\Eddie to make changes to this folder :-(
can you open the folder
do you have subfolders?
(inside windows.old folder)
Yes. A Documents and Settings folder
can you right click on program files, and select merge, say yes
If you mean right click the Program Files in Windows.old, there is no Merge
But there is a take ownership. Is that any help?
can you right click the program files, select delete
can you select take ownership
there is no merge
were you able to select take ownership?
OK done that. (this string is now so long, I missed your reply!
now can you right click on program files, select delete
it deleted the folder?
YES! What's next?
happy to hear that, it worked, lets continue.now, can you right click on windows.old folder, and select take ownership
after doing this, please right click windows.old again and select delete
No 'cos we still have Docs & Settings, and Windows
ok, can you do the same method
right click on windows , select take ownership
and try to delete the folder you took ownership
Right, that's another one gone but Windows doesn't want to go.
how many folders left inside the windows.old folder?
2. assembly, and system32
can you do the same method
right click > take ownershipdelete
Just left with system32
ok, can you do the same
Nope. It says I 'need permission'.
can you start your computer in safe mode? (f8)
in safe mode, can you try to do the same, and try to delete
do you know how to start your cmoputer in safe mode?
Won't we lose connection?
you can add this page to your favorites / bookmarks
when you come back, you can open this page from your favorites
we can continue
i will be here waiting
OK. Doing it now.
It didn't work :-( <Windows.old> is still there. It now holds Windows/system32/Macromed/Flash/Flash32_11_5_502_149.ocx
how many folders are there in the windows.old folder now?
Sorry I was so long. Incoming calls then a shout that my lunch was burning!
It now holds Windows/system32/Macromed/Flash/Flash32_11_5_502_149.ocx
lets try to delete on by one
can you delete flash32_11............... file?
No. I did the Ownership routine.
can you right click on fhash32_11...
rename to: abc
No 'Permission required'
can you open the dos box again (black window)
we will enter a command
Sorry. How doi get to it again.
start button > all programs > accessories >
right click command prompt, "run as admin"
OK. Got that
can you type this
Ah. 'run' is not recognized as an internal or external command
are you in black window?
DOS now reads C:\Users|Eddie
TAKEOWN /f %DIRECTORY_NAME% /r /d y
ERROR: The system cannot find the file specified.
(now back to C: Users\Eddie)
can you copy this:
(right click , copy
OK I'm now at a (Y/N) place so I guess I click Y?
Now back to Users\Eddie\Desktop
ICACLS %DIRECTORY_NAME% /grant administrators:F /t
can you type this carefully, and press enter
Very carefully - I cut and paste! Now back to Eddie\Desktop
ok, we gave permission to windows.old
can you try to delete windows.old now
No. I opened it an it wouldn't delete Flash
in black window,
can you type cd desktop
sorry, are you currently in desktop?
Attrib /S -r -a -s -h Windows.old
(type and press enter)
That came up with 'File not found - windows.old (and has now gone back to Eddie\Desktop)
do you have windows.old folder on desktop?
can you click your start button, go to computer
do you see your C drive there?
can you right click on it , select properties
do you see the disk cleanup button ?
OK. It's done it's calculating. Now there is a clean up box with a list of things that can be cleaned (and most are ticked) Do I click 'view' or OK?
can you tick all of them (check all the checkboxes) and then press ok
OK done that.
do you have the windows.old folder on your desktop?
can you try to delete the flash..... file
No. flash has gone but abc (the flash bit we renamed) is still there.
can you right click on abc, select take ownership
after doing this, right click on abc again, select delete
No. Nothing do it.
it didn't delete?
can you go to black window
are you at c:\users\eddie
Attrib –h –s –r windows.old
Parameter format not correct
can you try again
attrib -h -s -r windows.old
can you go to abc file
and try to delete it
can you locate your abc folder
what is the full path (address) of the abc file?
for example c:\users\eddie\desktop\windows.old \system32 .........
and typet his
we can try to fix this with remote assistance. let me opt out and redirect this question to other experts for remote assistance. if no expert opts-in we can continue
Hi. My name is XXXXX XXXXX I'm happy to assist. You can activate the Windows Administrator account and delete the file logged in as Administrator. To activate the account go to Start and in the search area type: cmd
Right click on the search result at the top and select Run as Administrator
When the black window open, at the prompt type:
net user administrator /active:yes and press Enter
You should be told that the command completed successfully (see screenshot)
Close the window and log out of Windows
From the login screen you will now have the option to log onto the newly activated Administrator account. There will be no password XXXXX the account so just click to log in.
Once logged in as Administrator go to Start and in the search area enter: windows.old
When the search result shows up (it may take a minute or two to find it) right click on the file and Delete it.
Another way to find it is to go to Start and open Computer and go to
C:\Users\Eddie\Desktop and delete it from there.
Once the folder is deleted, log off Windows and log back in using your usual account.
Once logged back in re-open and run the command prompt screen as administrator
and enter: net user administrator /active:no and press enter. This will turn off the Administrator account and put things back the way they were.
I will always do my best to answer your question. Your satisfaction is my top goal. If you are not satisfied with the answer I provide, for any reason, please allow me to continue to help you (or recommend you for another expert or refund) rather than giving me a negative rating. A positive rating is always appreciated.
I'm sorry. You've lost you - principally because I've been trying to get this sorted for over 4 hours. I'm tired, hungry, and very fed up and with a job only half done.
I don't care who does it. I just want it working properly. I wish I'd never started this. At least it was working properly. Now it ISN'T. I am VERY FED UP.
FOR GOD'S SAKE, I WANT TO GET SOME BLOODY WORK DONE. THIS IS TURNING INTO A NIGHTMARE.
I expected this to take a couple of hours max. I've now been up for 14 hours. I'm tired and hungry and fed up. I think the solution is System Restore and my money back don't you? It was only a folder that wasn't doing any harm that I wanted removing. Otherwise my PC was working perfectly. Now I have my Password XXXXX that if I double click on an entry it comes up DOUBLE! Please, just give me my money back.
For God's sake you've ruined my computer. I've just tried to log on and I get logos for me AND an administrator. I have work to do. PLEASE sort it.
It took you 5 hours to screw up my computer. It has taken System Restore I hour to get it back. This has been a bloody nightmare.I've lost virtually a whole day's work. I will be asking Paypal for my money back.
No. I just want my money back and will be contacting Paypal
I have now logged a complaint with Paypal. I simply want my money back. All together I was unable to work on my computer for SIX HOURS. When I finally logged off, the computer was in worse state than when you started. I have now had it fixed by a local expert in 45 mins.
Please reply to [email protected] and confirm you are returning my £28.00