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Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2835
Experience:  A+ MCSE with over 12 years experience.
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Rather stupid. Win 7 new install. In an attempt to remove the folder I

Customer Question

Rather stupid. Win 7 new install. In an attempt to remove the folder I stupidly ran a partition manager and now the files from that folder are in [C] drive. So 3 questions. 1) As I know when I installed Win 7, can I manually erase all the files prior to that date? 2) how the hell do I get rid of that icon on my desktop - it bugs me!? 3) Do you do 'remote' cleanup/repairs?
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam,

XXXXX XXXXXnell :

I would like to help you, please let me know when you are ready.

JACUSTOMER-ufng0lpn- :

I'm ready

XXXXX XXXXXnell :

you mean the recovery partition folder? (which is used to recover your computer to factory condition)

JACUSTOMER-ufng0lpn- :

No. There won't be a 'factory condition' as I was replacing XP with Win 7.

XXXXX XXXXXnell :

so i assume you already have the CD/DVD of win7? if yes, you can delete those partition files because you will not need them


 

JACUSTOMER-ufng0lpn- :

Therein lies the problem! The <Windows.old> appeared as [N] drive and part of [C] drive. With Partition Magic I merged the 2 so there is no longer an [N] drive, the contents are now part of [C]. But the ,Windows.old> folder is still on the desktop and requires 'permission ' to remove it.

XXXXX XXXXXnell :

when you double click windows.old folder, what happens?

XXXXX XXXXXnell :

(it does not open the folder?)

JACUSTOMER-ufng0lpn- :

It opens indicating 3 folders - documents and Settings, Program Files, and Windows.

XXXXX XXXXXnell :

do you have important files in them?

XXXXX XXXXXnell :

if not, we can delete it using the comman line

XXXXX XXXXXnell :

command*

JACUSTOMER-ufng0lpn- :

Well yes, because 'pre-Win7' folders are now mixed up with post-Win folders but as they are all dated I know which I need and which I don't.

XXXXX XXXXXnell :

so you can delete it. can you click your start button, go to all programs, accessories, RIGHT CLICK on COMMAND PROMPT icon and select "run as administrator"

XXXXX XXXXXnell :

it will open a dos box (black window)

XXXXX XXXXXnell :

when you see that box please let me know. we will enter a command

JACUSTOMER-ufng0lpn- :

Hmm. There is NO mention of Accessories! :-(

XXXXX XXXXXnell :

is there all programs?

XXXXX XXXXXnell :

"all programs " > "accessories

JACUSTOMER-ufng0lpn- :

I've found it!!

XXXXX XXXXXnell :

do you have the black window now on the screen?

JACUSTOMER-ufng0lpn- :

Yep

XXXXX XXXXXnell :

can you type cd.. and press enter

XXXXX XXXXXnell :

what happened?

XXXXX XXXXXnell :

cd..

XXXXX XXXXXnell :

are you at c:\users

JACUSTOMER-ufng0lpn- :

C:\Users> is that right?

XXXXX XXXXXnell :

yes

XXXXX XXXXXnell :

normally, what is your username ?

XXXXX XXXXXnell :

we need to enter it

XXXXX XXXXXnell :

(your computer's username)

JACUSTOMER-ufng0lpn- :

Eddie I guess. That is what came up before (i.e.C:\Users|Eddie) So will that be right?

XXXXX XXXXXnell :

yes

XXXXX XXXXXnell :

can you type

XXXXX XXXXXnell :

cd Eddie

XXXXX XXXXXnell :

and press enter

XXXXX XXXXXnell :

now you are at c:\users\eddie?

JACUSTOMER-ufng0lpn- :

Yep

XXXXX XXXXXnell :

now can you type

XXXXX XXXXXnell :

cd desktop

XXXXX XXXXXnell :

now you are at c:\users\eddie\desktop?

JACUSTOMER-ufng0lpn- :

Yes

XXXXX XXXXXnell :

now, what is the name of the folder you want to delete from your desktop? is it windows.old?

JACUSTOMER-ufng0lpn- :

Yes - Windows.old

XXXXX XXXXXnell :

now can you type

XXXXX XXXXXnell :

del windows.old

XXXXX XXXXXnell :

and press enter. what happens?

JACUSTOMER-ufng0lpn- :

It says Are you sure (Y\N)?

XXXXX XXXXXnell :

Yes

XXXXX XXXXXnell :

can you press y

XXXXX XXXXXnell :

and press enter

JACUSTOMER-ufng0lpn- :

Now I've got C:\Users\Eddie\Desktop

XXXXX XXXXXnell :

ok, it seems it deleted the folder successfully

XXXXX XXXXXnell :

can you check your desktop

XXXXX XXXXXnell :

do you see windows.old?

JACUSTOMER-ufng0lpn- :

Nope. The little sod's still there!

XXXXX XXXXXnell :

so we were able to delete the folder successully

XXXXX XXXXXnell :

what do you see now?

XXXXX XXXXXnell :

(that you don't want to see)

JACUSTOMER-ufng0lpn- :

Windows.old folder

XXXXX XXXXXnell :

can you go to black window again

XXXXX XXXXXnell :

please type

XXXXX XXXXXnell :

rmdir windows.old /s /q

XXXXX XXXXXnell :

and press enter

JACUSTOMER-ufng0lpn- :

'The directory is not empty'

XXXXX XXXXXnell :

did you include /s and /q parts?

JACUSTOMER-ufng0lpn- :

Yes. Is this because these things are now merged with the 'new' stuff since installing Win 7?

XXXXX XXXXXnell :

i am not sure, yes, this is possible

XXXXX XXXXXnell :

can you open your windows.old folder

XXXXX XXXXXnell :

what do you see ?

XXXXX XXXXXnell :

there are subfolders?

JACUSTOMER-ufng0lpn- :

Documents and Settings: All Users (locked), All Users WINDOWS

JACUSTOMER-ufng0lpn- :

Program Files (everything I used Pre-win 7)

JACUSTOMER-ufng0lpn- :

Similarly with Windows

XXXXX XXXXXnell :

we need to take ownership of the folder

XXXXX XXXXXnell :

can you download this

XXXXX XXXXXnell :

http://www.howtogeek.com/downloads/TakeOwnership.zip

XXXXX XXXXXnell :

after the download, please let me know

JACUSTOMER-ufng0lpn- :

OK I've got it.

XXXXX XXXXXnell :

do you see the REG file in it, can you put it on your desktop

XXXXX XXXXXnell :

when done, please let me know

JACUSTOMER-ufng0lpn- :

there are 2 - Install ownership and Remove Take ownership. I take it you want the former?

XXXXX XXXXXnell :

can you put both of them on your desktop

JACUSTOMER-ufng0lpn- :

Dunnit!

XXXXX XXXXXnell :

now can you right click on take ownwership.reg file and select MERGE

JACUSTOMER-ufng0lpn- :

You've lost me. I can't see any 'merge'

XXXXX XXXXXnell :

when you right click on the reg file which options do you see ?

JACUSTOMER-ufng0lpn- :

Sorry my sight is getting as bad as my brain. There is now a box to <Run>. shall I do it?

XXXXX XXXXXnell :

yes

JACUSTOMER-ufng0lpn- :

'Do I trust the source' and press Yes to continue?

XXXXX XXXXXnell :

yes

JACUSTOMER-ufng0lpn- :

Ok that's all done and that box has gone

XXXXX XXXXXnell :

do you see take ownership.reg file on your desktop?

JACUSTOMER-ufng0lpn- :

No

XXXXX XXXXXnell :

were you able to download the zip file?

JACUSTOMER-ufng0lpn- :

Yes

XXXXX XXXXXnell :

can you open it

XXXXX XXXXXnell :

do you see two files in it? to reg files

XXXXX XXXXXnell :

two reg files

JACUSTOMER-ufng0lpn- :

Yes 'InstallTake Ownership' and 'RemoveTakeOwnership'

XXXXX XXXXXnell :

can you extract the installtake ownership file to your desktop?

JACUSTOMER-ufng0lpn- :

I can 'run' it but not put it on my desktop

XXXXX XXXXXnell :

can you copy it , and then paste it on desktop

XXXXX XXXXXnell :

(right click >copy)

JACUSTOMER-ufng0lpn- :

Right. On my desktop I now have a reg file <InstallTakeOwnership> Is that right?

XXXXX XXXXXnell :

yes

XXXXX XXXXXnell :

can you right click , select merge

JACUSTOMER-ufng0lpn- :

Now click 'run'

XXXXX XXXXXnell :

when you right click on installtakeownwership, which options do you have? is there merge?

JACUSTOMER-ufng0lpn- :

Yes

XXXXX XXXXXnell :

can you select it

JACUSTOMER-ufng0lpn- :

Now click run

XXXXX XXXXXnell :

yes

XXXXX XXXXXnell :

it imported the settings?

JACUSTOMER-ufng0lpn- :

It now wants to know if I want it added to the registry - if I do click 'Yes'.

XXXXX XXXXXnell :

yes

XXXXX XXXXXnell :

can you click yes

JACUSTOMER-ufng0lpn- :

And that box has now gone

XXXXX XXXXXnell :

yes, now can you try to delete windows.old

XXXXX XXXXXnell :

(right click > delete)

JACUSTOMER-ufng0lpn- :

You require permission from Mine\Eddie to make changes to this folder :-(

XXXXX XXXXXnell :

can you open the folder

XXXXX XXXXXnell :

do you have subfolders?

XXXXX XXXXXnell :

(inside windows.old folder)

JACUSTOMER-ufng0lpn- :

Yes. A Documents and Settings folder

JACUSTOMER-ufng0lpn- :

Program Files

XXXXX XXXXXnell :

can you right click on program files, and select merge, say yes

XXXXX XXXXXnell :

when done, please let me know

JACUSTOMER-ufng0lpn- :

Windows

XXXXX XXXXXnell :

can you right click on program files, and select merge, say yes





2:21 PM



when done, please let me know



JACUSTOMER-ufng0lpn- :

If you mean right click the Program Files in Windows.old, there is no Merge

JACUSTOMER-ufng0lpn- :

But there is a take ownership. Is that any help?

XXXXX XXXXXnell :

can you right click the program files, select delete

XXXXX XXXXXnell :

yes

XXXXX XXXXXnell :

can you select take ownership

JACUSTOMER-ufng0lpn- :

there is no merge

XXXXX XXXXXnell :

were you able to select take ownership?

JACUSTOMER-ufng0lpn- :

OK done that. (this string is now so long, I missed your reply!

XXXXX XXXXXnell :

now can you right click on program files, select delete

XXXXX XXXXXnell :

it deleted the folder?

JACUSTOMER-ufng0lpn- :

YES! What's next?

XXXXX XXXXXnell :

happy to hear that, it worked, lets continue.
now, can you right click on windows.old folder, and select take ownership

XXXXX XXXXXnell :

after doing this, please right click windows.old again and select delete

XXXXX XXXXXnell :

it deleted?

JACUSTOMER-ufng0lpn- :

No 'cos we still have Docs & Settings, and Windows

XXXXX XXXXXnell :

ok, can you do the same method

XXXXX XXXXXnell :

right click on windows , select take ownership

XXXXX XXXXXnell :

and try to delete the folder you took ownership

JACUSTOMER-ufng0lpn- :

Right, that's another one gone but Windows doesn't want to go.

XXXXX XXXXXnell :

how many folders left inside the windows.old folder?

JACUSTOMER-ufng0lpn- :

2. assembly, and system32

XXXXX XXXXXnell :

can you do the same method

XXXXX XXXXXnell :

right click > take ownership
delete

JACUSTOMER-ufng0lpn- :

Just left with system32

XXXXX XXXXXnell :

ok, can you do the same

XXXXX XXXXXnell :

right click > take ownership
delete

JACUSTOMER-ufng0lpn- :

Nope. It says I 'need permission'.

XXXXX XXXXXnell :

can you start your computer in safe mode? (f8)

XXXXX XXXXXnell :

in safe mode, can you try to do the same, and try to delete

XXXXX XXXXXnell :

do you know how to start your cmoputer in safe mode?

JACUSTOMER-ufng0lpn- :

Won't we lose connection?

XXXXX XXXXXnell :

you can add this page to your favorites / bookmarks

XXXXX XXXXXnell :

when you come back, you can open this page from your favorites

XXXXX XXXXXnell :

we can continue

XXXXX XXXXXnell :

i will be here waiting

JACUSTOMER-ufng0lpn- :

OK. Doing it now.

XXXXX XXXXXnell :

waiting

JACUSTOMER-ufng0lpn- :

It didn't work :-( <Windows.old> is still there. It now holds Windows/system32/Macromed/Flash/Flash32_11_5_502_149.ocx

XXXXX XXXXXnell :

how many folders are there in the windows.old folder now?

JACUSTOMER-ufng0lpn- :

Sorry I was so long. Incoming calls then a shout that my lunch was burning!

JACUSTOMER-ufng0lpn- :

It now holds Windows/system32/Macromed/Flash/Flash32_11_5_502_149.ocx

XXXXX XXXXXnell :

lets try to delete on by one


 

XXXXX XXXXXnell :

can you delete flash32_11............... file?

JACUSTOMER-ufng0lpn- :

No. I did the Ownership routine.

XXXXX XXXXXnell :

can you right click on fhash32_11...

XXXXX XXXXXnell :

rename

XXXXX XXXXXnell :

rename to: abc

JACUSTOMER-ufng0lpn- :

No 'Permission required'

XXXXX XXXXXnell :

can you open the dos box again (black window)

XXXXX XXXXXnell :

we will enter a command

JACUSTOMER-ufng0lpn- :

Sorry. How doi get to it again.

XXXXX XXXXXnell :

start button > all programs > accessories >

XXXXX XXXXXnell :

right click command prompt, "run as admin"

JACUSTOMER-ufng0lpn- :

OK. Got that

XXXXX XXXXXnell :

can you type this

XXXXX XXXXXnell :

SET DIRECTORY_NAME="C:\users\eddie\desktop\windows.old"

XXXXX XXXXXnell :

and press enter

XXXXX XXXXXnell :

when done, please let me know

JACUSTOMER-ufng0lpn- :

Ah. 'run' is not recognized as an internal or external command

XXXXX XXXXXnell :

are you in black window?

JACUSTOMER-ufng0lpn- :

DOS now reads C:\Users|Eddie

XXXXX XXXXXnell :

yes

XXXXX XXXXXnell :

now

XXXXX XXXXXnell :

can you type this

XXXXX XXXXXnell :

TAKEOWN /f %DIRECTORY_NAME% /r /d y

XXXXX XXXXXnell :

and press enter

JACUSTOMER-ufng0lpn- :

ERROR: The system cannot find the file specified.

JACUSTOMER-ufng0lpn- :

(now back to C: Users\Eddie)

XXXXX XXXXXnell :

can you copy this:

XXXXX XXXXXnell :

TAKEOWN /f %DIRECTORY_NAME% /r /d y


XXXXX XXXXXnell :

(right click , copy

JACUSTOMER-ufng0lpn- :

OK I'm now at a (Y/N) place so I guess I click Y?

XXXXX XXXXXnell :

yes

JACUSTOMER-ufng0lpn- :

Now back to Users\Eddie\Desktop

XXXXX XXXXXnell :

ICACLS %DIRECTORY_NAME% /grant administrators:F /t

XXXXX XXXXXnell :

can you type this carefully, and press enter

JACUSTOMER-ufng0lpn- :

Very carefully - I cut and paste! Now back to Eddie\Desktop

XXXXX XXXXXnell :

ok, we gave permission to windows.old


XXXXX XXXXXnell :

can you try to delete windows.old now

JACUSTOMER-ufng0lpn- :

No. I opened it an it wouldn't delete Flash

XXXXX XXXXXnell :

in black window,

XXXXX XXXXXnell :

can you type cd desktop

XXXXX XXXXXnell :

sorry, are you currently in desktop?

XXXXX XXXXXnell :

c:\users\eddie\desktop ?

JACUSTOMER-ufng0lpn- :

yes

XXXXX XXXXXnell :

Attrib /S -r -a -s -h Windows.old

XXXXX XXXXXnell :

and press enter

XXXXX XXXXXnell :

(type and press enter)

JACUSTOMER-ufng0lpn- :

That came up with 'File not found - windows.old (and has now gone back to Eddie\Desktop)

XXXXX XXXXXnell :

do you have windows.old folder on desktop?

JACUSTOMER-ufng0lpn- :

Yep

XXXXX XXXXXnell :

can you click your start button, go to computer

XXXXX XXXXXnell :

do you see your C drive there?

JACUSTOMER-ufng0lpn- :

Oh yes.

XXXXX XXXXXnell :

can you right click on it , select properties

XXXXX XXXXXnell :

do you see the disk cleanup button ?

JACUSTOMER-ufng0lpn- :

OK

XXXXX XXXXXnell :

waiting

JACUSTOMER-ufng0lpn- :

OK. It's done it's calculating. Now there is a clean up box with a list of things that can be cleaned (and most are ticked) Do I click 'view' or OK?

XXXXX XXXXXnell :

can you tick all of them (check all the checkboxes) and then press ok

JACUSTOMER-ufng0lpn- :

OK done that.

XXXXX XXXXXnell :

do you have the windows.old folder on your desktop?

JACUSTOMER-ufng0lpn- :

Yep

XXXXX XXXXXnell :

can you try to delete the flash..... file

JACUSTOMER-ufng0lpn- :

No. flash has gone but abc (the flash bit we renamed) is still there.

XXXXX XXXXXnell :

can you right click on abc, select take ownership

XXXXX XXXXXnell :

after doing this, right click on abc again, select delete

JACUSTOMER-ufng0lpn- :

No. Nothing do it.

XXXXX XXXXXnell :

it didn't delete?

JACUSTOMER-ufng0lpn- :

No

XXXXX XXXXXnell :

can you go to black window

XXXXX XXXXXnell :

are you at c:\users\eddie

XXXXX XXXXXnell :

?

JACUSTOMER-ufng0lpn- :

users|Eddie\Desktop

XXXXX XXXXXnell :

can you type

XXXXX XXXXXnell :

Attrib –h –s –r windows.old

XXXXX XXXXXnell :

and press enter

JACUSTOMER-ufng0lpn- :

Parameter format not correct

XXXXX XXXXXnell :

can you try again

XXXXX XXXXXnell :

attrib -h -s -r windows.old

JACUSTOMER-ufng0lpn- :

Eddie\Desktop

XXXXX XXXXXnell :

can you go to abc file

XXXXX XXXXXnell :

and try to delete it

JACUSTOMER-ufng0lpn- :

no luck

XXXXX XXXXXnell :

can you locate your abc folder

XXXXX XXXXXnell :

abc file


 

XXXXX XXXXXnell :

what is the full path (address) of the abc file?

XXXXX XXXXXnell :

for example c:\users\eddie\desktop\windows.old \system32 .........

JACUSTOMER-ufng0lpn- :

\Users\Eddie\Desktop\Windows.old\Windows\system32

XXXXX XXXXXnell :

can you go to black window

XXXXX XXXXXnell :

and typet his

XXXXX XXXXXnell :

del c:\Users\Eddie\Desktop\Windows.old\Windows\system32\abc

XXXXX XXXXXnell :

what happens?

JACUSTOMER-ufng0lpn- :

No luck

XXXXX XXXXXnell :

we can try to fix this with remote assistance. let me opt out and redirect this question to other experts for remote assistance. if no expert opts-in we can continue

JACUSTOMER-ufng0lpn- :

OK

Expert:  Byron replied 3 years ago.

Hi. My name is XXXXX XXXXX I'm happy to assist. You can activate the Windows Administrator account and delete the file logged in as Administrator. To activate the account go to Start and in the search area type: cmd

Right click on the search result at the top and select Run as Administrator

When the black window open, at the prompt type:

net user administrator /active:yes and press Enter

You should be told that the command completed successfully (see screenshot)

graphicClose the window and log out of Windows

From the login screen you will now have the option to log onto the newly activated Administrator account. There will be no password XXXXX the account so just click to log in.

Once logged in as Administrator go to Start and in the search area enter: windows.old

When the search result shows up (it may take a minute or two to find it) right click on the file and Delete it.

Another way to find it is to go to Start and open Computer and go to

C:\Users\Eddie\Desktop and delete it from there.

Once the folder is deleted, log off Windows and log back in using your usual account.

Once logged back in re-open and run the command prompt screen as administrator

and enter: net user administrator /active:no and press enter. This will turn off the Administrator account and put things back the way they were.

-

I will always do my best to answer your question. Your satisfaction is my top goal. If you are not satisfied with the answer I provide, for any reason, please allow me to continue to help you (or recommend you for another expert or refund) rather than giving me a negative rating. A positive rating is always appreciated.

Customer: replied 3 years ago.

I'm sorry. You've lost you - principally because I've been trying to get this sorted for over 4 hours. I'm tired, hungry, and very fed up and with a job only half done.

Expert:  Byron replied 3 years ago.
We can continue later and get a fresh start if you prefer?
Customer: replied 3 years ago.

I don't care who does it. I just want it working properly. I wish I'd never started this. At least it was working properly. Now it ISN'T. I am VERY FED UP.

Expert:  Byron replied 3 years ago.
I don't have the ability to remote in to your PC. I know the procedure will work but I'll opt out and see if someone can remote to your machine to assist.
Customer: replied 3 years ago.

FOR GOD'S SAKE, I WANT TO GET SOME BLOODY WORK DONE. THIS IS TURNING INTO A NIGHTMARE.

Customer: replied 3 years ago.

I expected this to take a couple of hours max. I've now been up for 14 hours. I'm tired and hungry and fed up. I think the solution is System Restore and my money back don't you? It was only a folder that wasn't doing any harm that I wanted removing. Otherwise my PC was working perfectly. Now I have my Password XXXXX that if I double click on an entry it comes up DOUBLE! Please, just give me my money back.

Customer: replied 3 years ago.

For God's sake you've ruined my computer. I've just tried to log on and I get logos for me AND an administrator. I have work to do. PLEASE sort it.

Expert:  Byron replied 3 years ago.
Your computer isn't ruined. You're successfully activated the Administrator account. Log in as the Administrator (no password XXXXX) and delete the Windows.old folder as per my instructions above. Log off once the folder is deleted and log back in as yourself.
Customer: replied 3 years ago.

It took you 5 hours to screw up my computer. It has taken System Restore I hour to get it back. This has been a bloody nightmare.I've lost virtually a whole day's work. I will be asking Paypal for my money back.

Expert:  Byron replied 3 years ago.
Were you able to delete the windows.old folder
Customer: replied 3 years ago.

No. I just want my money back and will be contacting Paypal

Expert:  Byron replied 3 years ago.
After you logged on as Administrator what happened when you tried to delete the windows.old folder.
Customer: replied 3 years ago.

I have now logged a complaint with Paypal. I simply want my money back. All together I was unable to work on my computer for SIX HOURS. When I finally logged off, the computer was in worse state than when you started. I have now had it fixed by a local expert in 45 mins.


Please reply to [email protected] and confirm you are returning my £28.00