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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have no sound when playing youtube videos. Sound works ok

Resolved Question:

I have no sound when playing youtube videos. Sound works ok for other applications. how can I fix this?
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

Hello sir/madam, I would like to help you, please let me know when you are ready.

Customer:

ready now...

XXXXX XXXXXnell :

it seems there is a problem with flash player but i am not sure, let's see it

XXXXX XXXXXnell :

are you using ie? internet explorer?

Customer:

yes amusing ie

XXXXX XXXXXnell :

can you try to play youtube videos in firefox

XXXXX XXXXXnell :

do you have firefox?

Customer:

no - not installed.

XXXXX XXXXXnell :

can you install from www.mozilla.org

XXXXX XXXXXnell :

so we can understand if there is a problem with ie , or flash

Customer:

just doing now...

XXXXX XXXXXnell :

waiting

Customer:

in progress...

XXXXX XXXXXnell :

waiting

XXXXX XXXXXnell :

if it says, import, just import from internet explorer

Customer:

just installed -will now try youtube

XXXXX XXXXXnell :

ok, we gave permission to windows.old

XXXXX XXXXXnell :

waiting

XXXXX XXXXXnell :

if you can watch youtube videos = there is a problem with ie, so we can try to fix flash

XXXXX XXXXXnell :

if you cannot watch youtube videos = there is a general problem with sound in flash websites

Customer:

firefox is installing flash...

XXXXX XXXXXnell :

waiting

Customer:

it had problem installing flash - gave option for manual install - said file is down loaded but I don't know where to find it to install...

XXXXX XXXXXnell :

http://get.adobe.com/flashplayer/‎

XXXXX XXXXXnell :

can you download from this page

Customer:

found it in downloads... running it now...

XXXXX XXXXXnell :

waiting

Customer:

regarding your earlier comment - video plays ok but no sound...

XXXXX XXXXXnell :

were you able to install flash?

XXXXX XXXXXnell :

in firefox

Customer:

yes - flash installed and tried youtube in firefox - seems ok - have sound and vision...

Customer:

will try now in ie?

Customer:

tried in ie - still no sound...

XXXXX XXXXXnell :

friefox is working, but ie is not working

XXXXX XXXXXnell :

so there is a problem with flash in ie

XXXXX XXXXXnell :

let's try to fix it

XXXXX XXXXXnell :

from your ie, can you go to

XXXXX XXXXXnell :

http://get.adobe.com/flashplayer/‎


Customer:

therer now...

XXXXX XXXXXnell :

can you download / install

Customer:

will I run the update to latest version which is an option on the page?

XXXXX XXXXXnell :

http://get.adobe.com/en/flashplayer/otherversions/

XXXXX XXXXXnell :

can you try this

Customer:

it keeps going back to the other web page I mentioned above...

Customer:

and I have already installed the update from there..

XXXXX XXXXXnell :

DANGEROUS URL REMOVED

XXXXX XXXXXnell :

can you try the link above

XXXXX XXXXXnell :

it is the directl link

Customer:

The link looks like was replace with text "DANGEROUS URL REMOVED"

XXXXX XXXXXnell :

http://tinyurl.com/mqgq8zk

Customer:

it does not allow me to use this as a link - I can only copy and paste to ie and it still goes to page above...

XXXXX XXXXXnell :

http://tinyurl.com/mqgq8zk


XXXXX XXXXXnell :

 



 

XXXXX XXXXXnell :

when you right click on the link above, which options do you have?

Customer:

now see it as a link - it is giving option to run the exe

Customer:

will run it?

XXXXX XXXXXnell :

yes

Customer:

running...

XXXXX XXXXXnell :

waiting

Customer:

downloadin - 60% completed...

XXXXX XXXXXnell :

waiting

Customer:

it came back to say newer version already installed...

XXXXX XXXXXnell :

can you go to programs section (control panel > programs)


 

XXXXX XXXXXnell :

and uninstall flash player

XXXXX XXXXXnell :

adobe flash player

XXXXX XXXXXnell :

after uninstalling it, please reinstall from the link

Customer:

uninstalled and now installing again...

XXXXX XXXXXnell :

waiting

Customer:

I did uninstall but still tells me more recent version is installed...

XXXXX XXXXXnell :

can you go to youtube and try to play a youtube video, what happens?

Customer:

in ie I get video no sound. in firefox I get video and sound.

XXXXX XXXXXnell :

while video is playing, can you check the volume

XXXXX XXXXXnell :

is it ok? (is there a X sing on it?)

Customer:

volume is at 100% and is not muted...

XXXXX XXXXXnell :

it seems only ie's volume is muted, let's see

XXXXX XXXXXnell :

can you click your start button, go to SEARCH BAR at bottom

XXXXX XXXXXnell :

and type this:

XXXXX XXXXXnell :

sndvol32

XXXXX XXXXXnell :

and press enter.

XXXXX XXXXXnell :

it opened the volume control?

Customer:

searching

XXXXX XXXXXnell :

you need to type sndvol32 and press enter

XXXXX XXXXXnell :

can you try this:

XXXXX XXXXXnell :

sndvol

XXXXX XXXXXnell :

and press enter

Customer:

ok - search found various entries for sndvol...

XXXXX XXXXXnell :

can you type sndvol.exe and press enter

Customer:

I double clicked on the sndvol.exe entries - all showed same - headphones and speakers and system sounds - all at 100%

XXXXX XXXXXnell :

can you close ie, go to control panel > internet options

Customer:

if I close ie - will I be able to pick up this chat agin?

XXXXX XXXXXnell :

yes

XXXXX XXXXXnell :

i will be here waiting

Customer:

what do I do at internet options?

XXXXX XXXXXnell :

can you go to advanced tab

XXXXX XXXXXnell :

do you see the reset button?

Customer:

yes...

XXXXX XXXXXnell :

can you press it

Customer:

ok - will do - however, need to exit ie first - how can I pick up this chat again?

XXXXX XXXXXnell :

yes

XXXXX XXXXXnell :

you can, i will be here waiting

Customer:

ok... here goes...

XXXXX XXXXXnell :

waiting

Customer:

Hi - sorry for delay getting back to you....

Customer:

look like I now have sound with youtube through ie...

XXXXX XXXXXnell :

welcome back

XXXXX XXXXXnell :

reseting worked?

Customer:

looks like it...

XXXXX XXXXXnell :

you have sound in youtube videos now?

Customer:

what would be likely to have been the problem that reset fixed?

Customer:

yes - sound in youtube now...

XXXXX XXXXXnell :

i cannot be sure, i think a damaged add-in or plug-in which was linked to ie was causing this problem. when we reset to "factory" condition, this fixed the problem.

XXXXX XXXXXnell :

happy to hear that your sound is working now. if you want, you can delete firefox. or if you liked it you can keep it

Customer:

ok - well thanks for the help... will keep firefox for now as a backup - why might it have worked in firefox but not In ie?

XXXXX XXXXXnell :

because firefox and ie are independent from each other. plugins in ie and firefox are different. it seems there was a problem in ie's plugins

Customer:

ok. thanks again...

XXXXX XXXXXnell :

you are welcome. i will be happy if you rate my service before leaving. i will be happy to help you in the future if you may have problems. have a nice day, best regards

Customer:

how do I get to rate / finish? It is not allowing me to click any rating yet...

XXXXX XXXXXnell :

can you try again

XXXXX XXXXXnell :

can you press the F5 key on keyboard to refresh this page

Jerry Hannell and 2 other Computer Specialists are ready to help you
Expert:  Jerry Hannell replied 3 years ago.

can you try again