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Hello sir/madam, I would like to help you, please let me know when you are ready.
it seems there is a problem with flash player but i am not sure, let's see it
are you using ie? internet explorer?
yes amusing ie
can you try to play youtube videos in firefox
do you have firefox?
no - not installed.
can you install from www.mozilla.org
so we can understand if there is a problem with ie , or flash
just doing now...
if it says, import, just import from internet explorer
just installed -will now try youtube
ok, we gave permission to windows.old
if you can watch youtube videos = there is a problem with ie, so we can try to fix flash
if you cannot watch youtube videos = there is a general problem with sound in flash websites
firefox is installing flash...
it had problem installing flash - gave option for manual install - said file is down loaded but I don't know where to find it to install...
can you download from this page
found it in downloads... running it now...
regarding your earlier comment - video plays ok but no sound...
were you able to install flash?
yes - flash installed and tried youtube in firefox - seems ok - have sound and vision...
will try now in ie?
tried in ie - still no sound...
friefox is working, but ie is not working
so there is a problem with flash in ie
let's try to fix it
from your ie, can you go to
can you download / install
it has opened different pge - http://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-8.html
will I run the update to latest version which is an option on the page?
can you try this
it keeps going back to the other web page I mentioned above...
and I have already installed the update from there..
DANGEROUS URL REMOVED
can you try the link above
it is the directl link
The link looks like was replace with text "DANGEROUS URL REMOVED"
it does not allow me to use this as a link - I can only copy and paste to ie and it still goes to page above...
when you right click on the link above, which options do you have?
now see it as a link - it is giving option to run the exe
will run it?
downloadin - 60% completed...
it came back to say newer version already installed...
can you go to programs section (control panel > programs)
and uninstall flash player
adobe flash player
after uninstalling it, please reinstall from the link
uninstalled and now installing again...
I did uninstall but still tells me more recent version is installed...
can you go to youtube and try to play a youtube video, what happens?
in ie I get video no sound. in firefox I get video and sound.
while video is playing, can you check the volume
is it ok? (is there a X sing on it?)
volume is at 100% and is not muted...
it seems only ie's volume is muted, let's see
can you click your start button, go to SEARCH BAR at bottom
and type this:
and press enter.
it opened the volume control?
you need to type sndvol32 and press enter
can you try this:
and press enter
ok - search found various entries for sndvol...
can you type sndvol.exe and press enter
I double clicked on the sndvol.exe entries - all showed same - headphones and speakers and system sounds - all at 100%
can you close ie, go to control panel > internet options
if I close ie - will I be able to pick up this chat agin?
i will be here waiting
what do I do at internet options?
can you go to advanced tab
do you see the reset button?
can you press it
ok - will do - however, need to exit ie first - how can I pick up this chat again?
you can, i will be here waiting
ok... here goes...
Hi - sorry for delay getting back to you....
look like I now have sound with youtube through ie...
looks like it...
you have sound in youtube videos now?
what would be likely to have been the problem that reset fixed?
yes - sound in youtube now...
i cannot be sure, i think a damaged add-in or plug-in which was linked to ie was causing this problem. when we reset to "factory" condition, this fixed the problem.
happy to hear that your sound is working now. if you want, you can delete firefox. or if you liked it you can keep it
ok - well thanks for the help... will keep firefox for now as a backup - why might it have worked in firefox but not In ie?
because firefox and ie are independent from each other. plugins in ie and firefox are different. it seems there was a problem in ie's plugins
ok. thanks again...
you are welcome. i will be happy if you rate my service before leaving. i will be happy to help you in the future if you may have problems. have a nice day, best regards
how do I get to rate / finish? It is not allowing me to click any rating yet...
can you try again
can you press the F5 key on keyboard to refresh this page