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Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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Keep getting "authentication problem" when trying to connect

Resolved Question:

Keep getting "authentication problem" when trying to connect to WI Fi, it is a 4g lte conection, how do I sort this out cannot use tablet for anything that needs net connection, B
Submitted: 3 years ago.
Category: Computer
Expert:  Ansh P. replied 3 years ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Are you connecting to the internet via a dongle?

Customer:

no wi fi connection

Ansh P. :

Do you have a wireless router at home?

Customer:

sorry a wi fi conection,

Customer:

yes

Ansh P. :

Great, what is the router's make and model?

Customer:

t is provided by mobile company, braded as Mobiy, one of Saudis mobile network companies

Customer:

Mobily

Ansh P. :

Thanks for this info

Ansh P. :

Actually, authentication issue is encountered, when you are typing wrong password XXXXX the wireless

Ansh P. :

Are you getting that when trying to connect to the wifi? Also, is it a new tablet?

Customer:

new experia tab, works fine on other items such as phone

Ansh P. :

Are you talking to me via a computer now?

Customer:

yes, on that aforementioned router

Ansh P. :

Thanks, XXXXX XXXXX remotely connect and check if you are using the correct network and password XXXXX this computer.

Ansh P. :

Would you like that?

Customer:

ok

Ansh P. :

Thank you. Which browser are you using?

Customer:

chrome

Ansh P. :

please open internet explorer

Customer:

open

Ansh P. :

http://tinyurl.com/JAREMOTE436

Ansh P. :

type this address on IE and press enter

Ansh P. :

join the session and run when prompted

Customer:

ok waiting to join session

Ansh P. :

thank you, XXXXX XXXXX wait

Ansh P. :

on i am in

Ansh P. :

Glad that it worked! :)

Ansh P. :

Please rate me below to close this chat. And thanks a lot!

Ansh P. :

Enjoy your day!

Customer:

Thank you,

Ansh P. and other Computer Specialists are ready to help you