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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37877
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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i have forgotten my username

Customer Question

i have forgotten my username
Submitted: 3 years ago.
Category: Computer
Expert:  arsufi2002 replied 3 years ago.

arsufi2002 :

Hi,

arsufi2002 :

Welcome to Just Answer.

My name isXXXXX look forward to assisting you today with your question and providing the best answer possible

arsufi2002 :

Could you explain issue little more?

JACUSTOMER-amxb0svf- :

i have forgotten my username and need it to set up a tablet

arsufi2002 :

are you referring tablet username which is used to login

arsufi2002 :

or is it router SSID name to connect tablet to internet

JACUSTOMER-amxb0svf- :

username for my talktalk broadband connection

arsufi2002 :

is it for getting internet on tablet?

arsufi2002 :

sir, are you talking about this link

arsufi2002 :

I mean your talktalk email id

arsufi2002 :

please reply

JACUSTOMER-amxb0svf- :

yes

arsufi2002 :

Does it work on computer?

arsufi2002 :

(I mean can you open talktalk mail on computer)

JACUSTOMER-amxb0svf- :

yes

arsufi2002 :

which browser are you using for opening talktalk mail on computer? (IE / Firefox / Chrome)

JACUSTOMER-amxb0svf- :

i think its chrome but not sure

arsufi2002 :

Does it prompt for username and password XXXXX computer?

JACUSTOMER-amxb0svf- :

no

arsufi2002 :

can you check the browser that you are using?

arsufi2002 :

I believe browser saves username and password XXXXX your talktalk computer, so if you get me the browser name, i can guide how to retrieve username and password XXXXX talktalk mail

JACUSTOMER-amxb0svf- :

dont know what browser router is a d-link

arsufi2002 :

i mean is it Internet Explorer / Firefox / Google Chrome

JACUSTOMER-amxb0svf- :

internet explorer look i only want my username

arsufi2002 :

do you know the password

arsufi2002 :

are you confused?

arsufi2002 :

If you get talktalk username and password, you can use it on your tablet to access mail from it, is it your intention?

JACUSTOMER-amxb0svf- :

yes i have reset the password XXXXX still need my username

arsufi2002 :

click below link

arsufi2002 :

talktalk mail

arsufi2002 :

can you see talktalk login screen

arsufi2002 :

tell me when you see talktalk login screen

arsufi2002 :

are you there

JACUSTOMER-amxb0svf- :

no

arsufi2002 :

have you got talktalk login screen?

JACUSTOMER-amxb0svf- :

yes but cant see login screen

arsufi2002 :

click on Email Address

arsufi2002 :

Then use keyboard down arrow

JACUSTOMER-amxb0svf- :

dont know

arsufi2002 :

See if it reveals username

JACUSTOMER-amxb0svf- :

dont see my email address on screen

arsufi2002 :

have you pressed down arrow

JACUSTOMER-amxb0svf- :

no email address on screen

arsufi2002 :

I think its better to someone check this by remote. We have experts who have this facility, i will transfer question to them

JACUSTOMER-amxb0svf- :

please get me my username

arsufi2002 :

I will opt out

arsufi2002 :

Please do not rate me as i haven't helped

arsufi2002 :

Thanks

JACUSTOMER-amxb0svf- :

require my username

Expert:  Viet - Computer Tech replied 3 years ago.

Hello! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's the model of your tablet? Are you able to use the Internet / websites on the tablet?

Are you trying to connect the tablet to Wi-Fi/wireless? And/or you trying to set up email on the tablet? etc.?

Can we do a remote session, so we can chat, and I will be able to help you directly?

 

Edit: Please let me know if you still need help with this; we guarantee our service. Thank you,

Customer: replied 3 years ago.

tablet is a ten inch joy by gemini and i need my


username to set up internet and email

Expert:  Viet - Computer Tech replied 3 years ago.

Only email requires username; the username is XXXXX XXXXX address.

For internet / wi-fi / wireless connection, you don't need the username. You need your wireless / wi-fi / network name.

What is the brand / model of your internet / wireless modem / router device?

Can you turn off the tablet, then turn it back on, then tell me exactly what it is showing on the screen?

Can you go to settings on the tablet, and connect to your wi-fi/wireless network name?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please let me know if you still need help with this. Thank you,