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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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How do I get rid of Anti Virus Security Pro? It wont let

Resolved Question:

How do I get rid of Anti Virus Security Pro? It won't let me start my computer in safe mode goes straight to windows. It is not on this computer. It is on another laptop beside me. Please can someone help? Thanks
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

To clarify, you can still start Windows correct?

If so, Click Start, type in

System Restore

Press enter.

follow the steps to perform a system restore from a restore date before you were infected.

when you have completed this, then run Malwarebytes to be sure all traces of the infection are removed.

Let me know the results please

Thank you
Customer: replied 3 years ago.

It won't start correctly. Won't start in safe mode

Expert:  Richard replied 3 years ago.
ok, what happens when you try to start Windows normally Maggi?
Customer: replied 3 years ago.


From start up on the laptop it goes straight into windows and the virus immediately appears.

Expert:  Richard replied 3 years ago.
Thanks

Download this file, rename it to explorer.exe

http://tinyurl.com/5dnexd

Then copy it to the computer. Remember, it must be renamed to explorer.exe

After running Process Explorer, you’ll see a list of active processes running in your computer. Locate a process having extremely strange name (one that does not match with what is already there), right click on it and select “End Process Tree”. Once you do this, Antivirus Security Pro will be terminated forcefully.

You can then run Malwarebytes to remove it.

Let me know the results please

Thank you
Richard and other Computer Specialists are ready to help you
Customer: replied 3 years ago.


How am I going to download as the virus won't let me access anything. Are you suggesting I copy it onto a disc?

Expert:  Richard replied 3 years ago.
Correct, you download it on this computer, then copy it over via a Disk or memory stick to the infected computer.

Customer: replied 3 years ago.

Doesn't work what next?


 

Expert:  Richard replied 3 years ago.
The process works Maggi,

Exactly where did you get stuck? on which step

Customer: replied 3 years ago.

Ok so I copied explorer.exe.txt to a disc. I have then put the disc into the computer. I am not able to highlight a 'strange' name. I am stuck or am I being stupid?

Expert:  Richard replied 3 years ago.
You renamed it to explorer.exe.txt

I wanted you to rename it to

explorer.exe

Let me do this with you are your not following the instructions correctly.

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING on the web page

www.joinme.com

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.

sorry for delay 987 441 913

Expert:  Richard replied 3 years ago.
Connecting now