How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
14934061
Type Your Computer Question Here...
Jerry Hannell is online now

I have forgotten my password. June Bishop

Resolved Question:

I have forgotten my password.
June Bishop
Submitted: 4 years ago.
Category: Computer
Expert:  Jerry Hannell replied 4 years ago.

XXXXX XXXXXnell :

hello sir/madam

XXXXX XXXXXnell :

I would like to help you, please let me know when you are ready.

Customer:

I have forgotten my password XXXXX the Kindle reader. i know that it is a date but cannot remember which way round it should be.

XXXXX XXXXXnell :

you can reset the password. did you try it?

XXXXX XXXXXnell :

do you know how?

Customer:

no

XXXXX XXXXXnell :

are you with your kindle now? we can go step by step and fix it now

Customer:

ok

XXXXX XXXXXnell :

waiting

Customer:

i'm ready

XXXXX XXXXXnell :

can you type in "resetmykindle" as the password

XXXXX XXXXXnell :

what happens?

Customer:

It is still telling me to "press the Down Arrow " for password XXXXX

XXXXX XXXXXnell :

can you do it

XXXXX XXXXXnell :

do you know the answer of your hint?

Customer:

the answer is date

XXXXX XXXXXnell :

can you type resetmykindle

XXXXX XXXXXnell :

what happens?

XXXXX XXXXXnell :

Type



resetmykindleinto the passcode field.



  • Press the Enter key (below the Del key).

Customer:

do you need me to type this into the Kindle or the computer

XXXXX XXXXXnell :

into the kindle

XXXXX XXXXXnell :

when your kindle asks you to enter your password, enter this:
resetmykindle

XXXXX XXXXXnell :

and press enter

Customer:

it seems to have turned itself off. is this because its resetting itself?

XXXXX XXXXXnell :

yes

XXXXX XXXXXnell :

your kindle was set to "factory" condition now

XXXXX XXXXXnell :

(like brand new)

XXXXX XXXXXnell :

but don't worry about your content. You can download your content again

Customer:

how long does it take because at the moment it isn't coming back on?

XXXXX XXXXXnell :

let's wait a few minutes more, it is preparing itself

Customer:

ok

XXXXX XXXXXnell :

did it start?

Customer:

still nothing happening. the green light doesn't stay on

XXXXX XXXXXnell :

can you start manually

XXXXX XXXXXnell :

(turn on)

Customer:

i have a blank screen

XXXXX XXXXXnell :

is it starting now?

XXXXX XXXXXnell :

the green light?

Customer:

no. green light still keeps going off

XXXXX XXXXXnell :

can you turn off, and turn it on again

Customer:

no. the screen is blank (grey). pressed the on/off button and nothing happens

XXXXX XXXXXnell :

what is the version of your kindle exactly=?

XXXXX XXXXXnell :

(name)

Customer:

kindle model DO1100

XXXXX XXXXXnell :

can you try this

XXXXX XXXXXnell :

Reset your Kindle by pressing or sliding and holding the power switch (at the bottom) for 20 seconds. and release the power switch. This will reboot the Kindle. If it still doesn't work, plug the charger for 5 minutes and while it is plugged, try the reboot process. Let me know if it helps.

Customer:

the reboot worked but i am back to enter password. what do i do now?

XXXXX XXXXXnell :

is it asking you to enter a new password?

XXXXX XXXXXnell :

or asking your old password?

Customer:

the old one that i can't remember

XXXXX XXXXXnell :

can you type this:
resetmykindle

XXXXX XXXXXnell :

what happens?

Customer:

it has rebooted itself and is back to factor settings

XXXXX XXXXXnell :

happy to hear that

XXXXX XXXXXnell :

are you able to Access your kindle now?

Customer:

yes and thank you very much for all your help and patience in sorting the problem for me.

XXXXX XXXXXnell :

you are welcome. i will be happy if you rate my service before leaving. i will be happy to help you if you may have problems again in the future. have a nice day, best regards

Jerry Hannell and other Computer Specialists are ready to help you