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Carl L
Carl L, IT Specialist
Category: Computer
Satisfied Customers: 4058
Experience:  13+ Years of Computer and Electronics Experience.
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Hi my dad is running windows xp and cannot remember his password

Customer Question

Hi my dad is running windows xp and cannot remember his password XXXXX the admin password. There are no other users on this computer. There is no password XXXXX disk.

Is there any way he can get into his account?? please help
Submitted: 3 years ago.
Category: Computer
Expert:  Ansh P. replied 3 years ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

JACUSTOMER-euuifbxh- :

Hi my dad is running windows xp and cannot remember his password or the admin password. There are no other users on this computer. There is no password reset disk. Is there any way he can get into his account?? please help

Ansh P. :

Yes, have you tried to create a password recovery disk?

JACUSTOMER-euuifbxh- :

how I cant get in to windows

Ansh P. :

Go to this link and download the XP Live CD ISO: http://ophcrack.sourceforge.net/download.php?type=livecd

JACUSTOMER-euuifbxh- :

will that get rid of password

Ansh P. :

yes pls do that, i will tell the next step

JACUSTOMER-euuifbxh- :

ok downloading now

Ansh P. :

thanks

JACUSTOMER-euuifbxh- :

ok done

Ansh P. :

Ok, pls burn this ISO file to a disk now

JACUSTOMER-euuifbxh- :

iso burnt to disk

JACUSTOMER-euuifbxh- :

ok done

Ansh P. :

thanks, now boot your dad's computer using this disk

JACUSTOMER-euuifbxh- :

boot from disk or normal boot

Ansh P. :

disk

JACUSTOMER-euuifbxh- :

its come up with a opcion screen

Ansh P. :

ok what are the options given?

JACUSTOMER-euuifbxh- :

ophcrack graphic mode auto

JACUSTOMER-euuifbxh- :

ophcrack graphic mode manual

JACUSTOMER-euuifbxh- :

ophcrack graphic mode law ram

Ansh P. :

go to auto mode

JACUSTOMER-euuifbxh- :

ophcrack text mode

JACUSTOMER-euuifbxh- :

ok its now in like ms dos mode

Ansh P. :

let me find a video for you

Ansh P. :

is it showing something like found a partition with hashes?

Ansh P. :

If yes, press enter to start ophcrack

Ansh P. :

Let me know how it goes.

JACUSTOMER-euuifbxh- :

no partition containing hashes found

JACUSTOMER-euuifbxh- :

press enter to exit

Ansh P. :

try again to restart

JACUSTOMER-euuifbxh- :

no partition containing hashes found

press enter to exit

Ansh P. :

In that case ophcrack cant find a password

JACUSTOMER-euuifbxh- :

ok any other way in

Ansh P. :

let me check some other tool

JACUSTOMER-euuifbxh- :

ok just tried window normally and it now says boo

JACUSTOMER-euuifbxh- :

insert boot media in selected boot device

Ansh P. :

did you created pc login now disk?

JACUSTOMER-euuifbxh- :

just writing to disk

Ansh P. :

ok

JACUSTOMER-euuifbxh- :

how do I put this on disk it is exe not iso

Ansh P. :

run this exe file

Ansh P. :

it should give you option to create boot disk

JACUSTOMER-euuifbxh- :

I get it it was me being stupid

Ansh P. :

No problem, happens sometimes :)

JACUSTOMER-euuifbxh- :

lol.. writing to disk now

Ansh P. :

thanks :)

JACUSTOMER-euuifbxh- :

ok

Ansh P. :

boot using it

JACUSTOMER-euuifbxh- :

ok pc restarting

Ansh P. :

thanks

JACUSTOMER-euuifbxh- :

1 normal boot or 2 advansd

JACUSTOMER-euuifbxh- :

normal just keeps restarting

JACUSTOMER-euuifbxh- :

should I try advansed

Ansh P. :

yes

JACUSTOMER-euuifbxh- :

just keeps restarting

Ansh P. :

try normal boot pls

JACUSTOMER-euuifbxh- :

just restarts

Ansh P. :

oh no

Ansh P. :

do you have a windows xp disk?

JACUSTOMER-euuifbxh- :

not with me I can get one

Ansh P. :

Yes and also you need your product key.

Ansh P. :

A repair installation may be required.

JACUSTOMER-euuifbxh- :

ok would I lose my data

Ansh P. :

with repair install, you will not lose data but may have to reinstall programs

Ansh P. :

the data will not be lost

Ansh P. :

If you format disk and reinstall windows, your data will be lost. Not for repair install

JACUSTOMER-euuifbxh- :

ok I will try that tonight

Ansh P. :

Great.

Ansh P. :

You can get back to me anytime if you need me again. If you leave me a positive rating, I will appreciate that :)

JACUSTOMER-euuifbxh- :

ok ill have the disk in about an hour

JACUSTOMER-euuifbxh- :

you've been a great help so far

JACUSTOMER-euuifbxh- :

thanks

Ansh P. :

You're most welcome.

Ansh P. :

:)

Ansh P. :

We may try a few more password recovery tools but I am almost sure they will not work.

Ansh P. :

How is it going?

JACUSTOMER-euuifbxh- :

I have a windows disk but no code

Ansh P. :

You need to product key for repair install actually

Ansh P. :

Have you tried the above reset disk?

JACUSTOMER-euuifbxh- :

just doing it now]

Ansh P. :

thanks

JACUSTOMER-euuifbxh- :

disc loading

Ansh P. :

thanks

JACUSTOMER-euuifbxh- :

now trying to start window an see what happens

Ansh P. :

thanks

JACUSTOMER-euuifbxh- :

can only start in safe mode and still password problem

Ansh P. :

Repair install

Ansh P. :

and need product code

JACUSTOMER-euuifbxh- :

not got one

Ansh P. :

Are you using XP in another computer?

JACUSTOMER-euuifbxh- :

no

Ansh P. :

I am out of options in that case.

JACUSTOMER-euuifbxh- :

could I do upgrade to vista

JACUSTOMER-euuifbxh- :

would that work

Ansh P. :

not without getting to windows

JACUSTOMER-euuifbxh- :

recovery is asking for admin password

Ansh P. :

try blank password

JACUSTOMER-euuifbxh- :

tryed

Ansh P. :

You have to do a repair install, that is the only way to save your data as well as get rid of the password.

JACUSTOMER-euuifbxh- :

told it repair and it asking for admin password

Ansh P. :

that is not repair install

JACUSTOMER-euuifbxh- :

it said r for repair so I push r

Ansh P. :

you followed this?

JACUSTOMER-euuifbxh- :

now I am

Ansh P. :

thanks

JACUSTOMER-euuifbxh- :

nope dose not help

JACUSTOMER-euuifbxh- :

no repair doing it that way

Ansh P. :

any error?

JACUSTOMER-euuifbxh- :

no just cant pick repair doing it that way

Ansh P. :

Why, the option is not there?

JACUSTOMER-euuifbxh- :

no it not there

Ansh P. :

oh, what happens when you press R on that installation?

JACUSTOMER-euuifbxh- :

any help

Ansh P. :

When you press R what happens?

JACUSTOMER-euuifbxh- :

dos window and asks for admin password

Ansh P. :

I am out of options!!

JACUSTOMER-euuifbxh- :

ok

Ansh P. :

I am opening this for others, okay?

JACUSTOMER-euuifbxh- :

thanks

Ansh P. :

you're welcome

Expert:  Carl L replied 3 years ago.
Hi and welcome to Just Answer, a Question and Answer Company. My name is Carl and I will be assisting you today.

You won't receive the option to perform a repair install if the XP Installation Disk isn't the right type (Home or Pro) and Service Pack version (SP1, SP2, SP3).

My main concern is why you can no longer boot into Windows normally anymore. This process shouldn't corrupt your startup files like that.

Now, with XP you should be able to boot into safe mode and see an additional profile there called 'Administrator'. By default, there shouldn't be a password assigned to it unless someone put one on there during the initial install of XP. If you can signin to it, you can change the password on the other account.

Let me know what you find out.

Thanks,
Carl
Expert:  Carl L replied 3 years ago.
Hi,

I'm just following up with you to see if you still needed any help. If not, I invite you to select a rating and press submit at your convenience.

Thank you!
Carl

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