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hello sir, I would like to help you, please let me know when you are ready.
Ready but I am not very computer savvy . so be patient please
what is the email address you are having problems with?
can you type it again, please replace @ with AT when typing your email here
i am checking
do you have a mobile phone, that ends with .............42 ?
or your wife's telephone? i am seeing a telephone number linked to the email account that ends with ....42
it could be my wifes mobile not sure
if i send a sms with a verification code, can you check it?
because this number is XXXXX with the account.
I am just checking her number, give me a minute
her number ends 02
we can try the option #2
do you have an email address that starts with mw ... ?
like mw.... @ Hotmail.com
okay I am in your hands
can you Access that email now?
i will send a link
do you want me to check my e mail /
were you able to Access your other Hotmail?
IT SAYS IT IS LOADING DATA. HOW LONG DOES THIS TAKE?
STILL WAITING FOR IT TO LOAD
can you press F6
what happens next I have not got an answer
yes and it said data was loading but it has not
i sent a message to [email protected]
can you please check it
it is a message from microsoft
okay hang on
I have a reply from Microsoft re link and have changed the password XXXXX it comes up with my name , how do I change it to ke...............
were you able to Access to
kestokes @ hotmail.co.uk ?
you can change the display name from:
how do I access kestokes without a password XXXXX am I being thick !
did you set a new password XXXXX it?
if yes, you can Access the Hotmail from:
.once you are logged in, your computer will remember it, and you will not need to enter it again
also, to be able to change the name you just need to go to :
not making progress am I being thick !
were you able to set a new password XXXXX the Hotmail? (ke .. )
yes but ten it takes me to my Microsoft details. Have I to alter something on my account details ?
can you close that page,
and go to www.hotmail.com
and what happens?
ok I will give it a go, I am concerned I may lose you ,if I do not reply in 5 minutes please e- mail me at [email protected],com thanks
I have reset password XXXXX when I tried to go into ke.... it says not correct
let's try again,
can you check your mw email..... i will send another link
so you can reset your ke.... email password XXXXX
when done, you will be able to Access ke..
I have reset again and tried to go into ke but it keeps coming up mw even though I have signed out !!
yes I have just tried again still mw automatic
can you click
I have followed the link and entered ke and new password XXXXX it says it is not correct
are you sure you are entering the password XXXXX?
(can you check the CAPS key if it is off or on)
yes I have followed the link as requested
can you log out, and then try to login to ke
still says password XXXXX XXXXX Can we leave this until 9 am Saturday. I am sure you are getting as fed up as I am.
ok, we can continue tomorrow, i will be here.
Jerry are you there. I was thinking overnight that when I change to a new password XXXXX the link do I need to alter my details and put ke... details instead. Can you send me a new link to try
i just sent the new link one minute ago.
you can set a new password. you don't need to alter the details.
Morning, is this not what I tried last night, I haven't received the Microsoft link yet
it will come to your mw.. @Hotmail account, can you check again
also, in your Hotmail, can you press F5 (this will refresh the page)
no account re microsoft
still no link re Microsoft. I don't suppose I can send you a new password XXXXX you try it? She only uses the account for e-bay etc
yes, i can try it.
let's wait, it seems Microsoft servers are overloaded again and it takes some time for them to send the link.
Jerry try a new password XXXXX ; all small case ; soxfella21
still no joy re Microsoft. Did you try and set that password XXXXX can you try and set another. By the way I think you are doing a great job and showing lots of patience, now if only we could get into the account !!
are you still trying or are you experiencing the same problems as me ?
I don't know how to do that ,can you walk me through it please. Still no link
still waiting for the link
still no link and I need to go out shortly. will you still be available at say 2 o'clock?
no problem thanks
Jerry i'm back but have still not received a link from Microsoft
Jerry are you there . I still haven't received a link
i sent again,
can you check it
Jerry, good afternoon, the link has arrived at last whatdo you want me to do next ?
do I need to open the link first?
it says copy shortcut ,is this what I right cick and if so how do I then "paste" it to you.
to be able to paste it, can you RIGHT CLICK here (into the box you are typing now) and then you will see an option like PASTE or PASTE HERE or PASTE TEXT etc
your password XXXXX XXXXX
can you try to Access your ka... email now
We have ignition Houston. Many thanks for all your efforts, your patience especially and your tenacity in not giving up on what must have been frustrating with my lack of knowledge ! I will of course tell my wife I sorted it all, no harm in gaining brownie points with xmas coming up !! GREAT JOB you should be very pleased as I am . Many thanks
happy to hear that sir,
I will be happy if you can rate my service clicking on one of the smiley icons.
I will be happy to help you if you may have problems in the future,
Have a nice day,
I have left a glowing tribute, you deserve it !!