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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 164
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Have changed my computer from vista to windows 8. Have received

Customer Question

Have changed my computer from vista to windows 8. Have received e mails but cannot read them. have managed to send one which was successfully received. Also need to set up a Microsoft account without changing e mail address. Need password!
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

Jerry Hannell :

hello sir/madam, I would like to help you, please let me know when you are ready.

JACUSTOMER-i9ogp251- :

ready

Jerry Hannell :

what is the problem exactly? you have a microsoft account but you forgot the password?

JACUSTOMER-i9ogp251- :

Microsoft won't allow us in to all the tiles which need a password. We had a password when our computer was vista. we have now had all our vista data downloaded on to a computer with windows 8.Is this the complication?

Jerry Hannell :

if you want we can register a new microsoft password for your new win8 computer. it is easy (it takes a few minutes to open a new account) so you can use it in your win8

JACUSTOMER-i9ogp251- :

Does this mean the e mail address changes?

Jerry Hannell :

yes, its extension will change only, normally what was your email address before?

JACUSTOMER-i9ogp251- :

what do you mean by extension.I have other programmes that have been successfully downloaded and willnow be affected

Jerry Hannell :

what was your email address? do you remember its password?

Jerry Hannell :

we can try to "reset" it

Jerry Hannell :

can you type it again, i cannot see it, can you replace @ with AT when typing your email here

JACUSTOMER-i9ogp251- :

unaton_ATtiscali.co.uk

Jerry Hannell :

checking

Jerry Hannell :

is this your microsoft account, you are having problems with?

JACUSTOMER-i9ogp251- :

on vista we have never had a microsft account

Jerry Hannell :

now you need to have a microsoft account

Jerry Hannell :

unfortunately tiscali is not a microsoft account

Jerry Hannell :

we can open a new one, it is easy

Jerry Hannell :

we will just change the extension. you can get [email protected] or @live.com

JACUSTOMER-i9ogp251- :

without it affecting my other accounts and e-mail address

Jerry Hannell :

don't worry, you will still be able to access your other emails without problems.

JACUSTOMER-i9ogp251- :

ok

Jerry Hannell :

you can use the form i gave above, and get your new microsoft account and password

Jerry Hannell :

and then use it in your new win8 computer

Jerry Hannell :

any luck?

Jerry Hannell :

were you able to register? if no , i can do it for you

JACUSTOMER-i9ogp251- :

have filled in the form twice and it is still been accepted

Jerry Hannell :

it has been accepted?

JACUSTOMER-i9ogp251- :

no

Jerry Hannell :

what is the problem? it didnt accept the password?

JACUSTOMER-i9ogp251- :

did not accept the password

Jerry Hannell :

i can register it for you

Jerry Hannell :

which username would you like to have?

JACUSTOMER-i9ogp251- :

This is the one we've always used.

JACUSTOMER-i9ogp251- :

This is the one we've always used from the start.

Jerry Hannell :

can you type it again

Jerry Hannell :

please replace @ with at when typing your email here

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