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hello sir/madam, I would like to help you, please let me know when you are ready.
what is the problem exactly? you have a microsoft account but you forgot the password?
Microsoft won't allow us in to all the tiles which need a password. We had a password when our computer was vista. we have now had all our vista data downloaded on to a computer with windows 8.Is this the complication?
if you want we can register a new microsoft password for your new win8 computer. it is easy (it takes a few minutes to open a new account) so you can use it in your win8
Does this mean the e mail address changes?
yes, its extension will change only, normally what was your email address before?
what do you mean by extension.I have other programmes that have been successfully downloaded and willnow be affected
what was your email address? do you remember its password?
we can try to "reset" it
[email protected] password was wolves
can you type it again, i cannot see it, can you replace @ with AT when typing your email here
is this your microsoft account, you are having problems with?
on vista we have never had a microsft account
now you need to have a microsoft account
unfortunately tiscali is not a microsoft account
we can open a new one, it is easy
we will just change the extension. you can get [email protected] or @live.com
this is the link you need to use, to open it:https://signup.live.com/signup.aspx?wa=wsignin1.0&rpsnv=11&ct=1 385814259&rver=6.1.6206.0&wp=MBI&wreply=http%3a%2f%2fmail.live.com%2fdefault.aspx&id=64855&cbcxt=mai&snsc=1&bk=1385814261&uiflavor=web&mkt=en-us&lc=1055&lic=1
without it affecting my other accounts and e-mail address
don't worry, you will still be able to access your other emails without problems.
you can use the form i gave above, and get your new microsoft account and password
and then use it in your new win8 computer
were you able to register? if no , i can do it for you
have filled in the form twice and it is still been accepted
it has been accepted?
what is the problem? it didnt accept the password?
did not accept the password
i can register it for you
which username would you like to have?
This is the one we've always used.
This is the one we've always used from the start.
can you type it again
please replace @ with at when typing your email here