Hi Norman,My name is XXXXX XXXXX assist you with your Kindle.
I am sorry to hear that happened.
It comes up with the same box asking for passcode which I do not know.
Paperwhite - bought October 2012
I now get a wi-fi set up box asking for my password. I have entered both possible passwords - I had to change this due to an intrusion- and it could have been after I originally entered the kindle. It still says incorrect password.
If you are not able to find or view the password XXXXX let me know the brand and model of your router/modem,
No wi-fi indicator at bottom of screen Model of wi-fi home hub - BT No 2-J72J
Yes - that is it . The keycode is 7b8a9752b3 and the admin password XXXXX Is this the one??
That has sorted it - many thanks.