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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9717
Experience:  Computer specialist
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When switching on kindle I get a box and "enter password".

Resolved Question:

When switching on kindle I get a box and "enter password". I cannot remember password
Submitted: 3 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 3 years ago.

Hi Norman,
My name is XXXXX XXXXX assist you with your Kindle.

I am sorry to hear that happened.

Please try this on your Kindle>press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle>
Customer: replied 3 years ago.

It comes up with the same box asking for passcode which I do not know.

Expert:  Randy Computer Tech replied 3 years ago.
okay, sorry about that. Which model is your Kindle please?
Customer: replied 3 years ago.

Paperwhite - bought October 2012

Expert:  Randy Computer Tech replied 3 years ago.
okay,, thank you. Try this please>
  1. Tap the passcode field to bring up the onscreen keyboard.
  2. TypeNNN-NN-NNNN and then tap OK.

Customer: replied 3 years ago.

I now get a wi-fi set up box asking for my password. I have entered both possible passwords - I had to change this due to an intrusion- and it could have been after I originally entered the kindle. It still says incorrect password.

Expert:  Randy Computer Tech replied 3 years ago.
okay, that will be a different password. Do you have any other devices connected wireless to your wifi network?
If you have a Windows computer that is currently connected to the Internet through the wireless router
the password XXXXX XXXXX that computer.
Please follow these steps:
  • Click the wireless strength indicator on the Windows taskbar (bottom right corner).
  • Right-click your wireless network name, and then select Properties.
  • Click on the security heading, Select Show characters to display the wireless network password.
If you are not able to find or view the password XXXXX let me know the brand and model of your router/modem,
Customer: replied 3 years ago.

No wi-fi indicator at bottom of screen Model of wi-fi home hub - BT No 2-J72J

Expert:  Randy Computer Tech replied 3 years ago.
okay, is your Hub's wireless key on the label of the Hub?In this example, the SSID is BTHomeHub2-ABCD and the wireless key is 1234abcdef.

Wireless settings label


Customer: replied 3 years ago.

Yes - that is it . The keycode is 7b8a9752b3 and the admin password XXXXX Is this the one??

Expert:  Randy Computer Tech replied 3 years ago.
yes, enter the key in the password XXXXX 7b8a9752b3
Customer: replied 3 years ago.

That has sorted it - many thanks.

Expert:  Randy Computer Tech replied 3 years ago.
That's great!

Please let me know if you need any other assistance.
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