Hi my names Jamie and I will be helping you today.
Which driver are you trying to obtain, the wireless driver or the ethernet driver?
Don't really know. In 'Device Manager' it appears as 'Network Controller'
Is the laptop connected to the internet now?
I cannot connect to the internet because there is no Network Controller
Ok, are you chatting to me now from another computer or a phone/tablet?
excellent, do you have a memory stick to be able to move the driver from the computer you are on now to the laptop?
ok, have you got the full model number please so i can find the correct driver? It will be on the base of the laptop or possibly under the battery. There are some numbers after the CQ62 bit
If you are having trouble finding it there are some other ways we can try and identify the correct driver.
Thanks, XXXXX XXXXX on Win 7 32bit or 64bit?
Right, there is a lot of options for the network drivers for that model, so we arer going to have to identify it another way. Do you have Device Manager open still?
Ok, right click on the network controller that is having issues, then select properties
then open the 'details' tab
and in the property drop down, select hardware IDs
there will be something like this in the Value windowPCI\VEN_1120&DEV_7003&SUBSYS
Can you copy that line as it appears on your machine into this chat please?
Is it not displayed?
This is the download link for the correct driverDANGEROUS URL REMOVED
Download that on this computer then,copy it to you memory stick and run it on the laptop.
Click the link above, it may ask you where you want to save the file.
There is no link!
oh, thats unusual
DANGEROUS URL REMOVED
can you not see that
i will post it again
All I get is 'DANGEROUS URL REMOVED'
its an official HP link, so there shouldnt be a reason for it to do that
http:// DANGEROUS URL REMOVED
i put two spaces before the ftp bit there
can you see it now?
Still coming up with dangerous url removed
how about that one
you will have to click the download button when you get to the page
Success. I'm back on-line. I presume I should save this file in case I have to reinstall Windows 7 again?
Excellent! It would be worth keeping it, yes.