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Jamston
Jamston, Computer Enthusiast
Category: Computer
Satisfied Customers: 15
Experience:  I have 20+ years of building and maintaining PCs and peripherals.I currently run my own IT support and sales company.
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attempting to reinstall windows 7 on Compaq Presario cq62 notebook

Resolved Question:

attempting to reinstall windows 7 on Compaq Presario cq62 notebook pc network controller driver fails to install. how can I obtain this driver?
Submitted: 3 years ago.
Category: Computer
Expert:  Jamston replied 3 years ago.

Jamston :

Hi my names Jamie and I will be helping you today.

Jamston :

Which driver are you trying to obtain, the wireless driver or the ethernet driver?

Customer:

Don't really know. In 'Device Manager' it appears as 'Network Controller'

Jamston :

Is the laptop connected to the internet now?

Customer:

I cannot connect to the internet because there is no Network Controller

Jamston :

Ok, are you chatting to me now from another computer or a phone/tablet?

Customer:

another computer

Jamston :

excellent, do you have a memory stick to be able to move the driver from the computer you are on now to the laptop?

Customer:

I do

Jamston :

ok, have you got the full model number please so i can find the correct driver? It will be on the base of the laptop or possibly under the battery. There are some numbers after the CQ62 bit

Jamston :

If you are having trouble finding it there are some other ways we can try and identify the correct driver.

Customer:

CQ62 221SA

Jamston :

Thanks, XXXXX XXXXX on Win 7 32bit or 64bit?

Customer:

64bit

Jamston :

Right, there is a lot of options for the network drivers for that model, so we arer going to have to identify it another way. Do you have Device Manager open still?

Customer:

yes

Jamston :

Ok, right click on the network controller that is having issues, then select properties

Jamston :

then open the 'details' tab

Customer:

ok

Jamston :

and in the property drop down, select hardware IDs

Customer:

ok

Jamston :

there will be something like this in the Value window
PCI\VEN_1120&DEV_7003&SUBSYS

Jamston :

Can you copy that line as it appears on your machine into this chat please?

Customer:

No

Jamston :

Is it not displayed?

Customer:

PCI/VEN_10EC&DEV_8171&SUBSYS_1467103C&REV_10

Jamston :

Thanks

Jamston :

This is the download link for the correct driver
DANGEROUS URL REMOVED

Jamston :

Download that on this computer then,copy it to you memory stick and run it on the laptop.

Customer:

How?

Jamston :

Click the link above, it may ask you where you want to save the file.

Customer:

There is no link!

Jamston :

oh, thats unusual

Jamston :

DANGEROUS URL REMOVED

Jamston :

can you not see that

Jamston :

i will post it again

Jamston :

DANGEROUS URL REMOVED

Customer:

All I get is 'DANGEROUS URL REMOVED'

Jamston :

its an official HP link, so there shouldnt be a reason for it to do that

Jamston :

http:// DANGEROUS URL REMOVED


Jamston :

i put two spaces before the ftp bit there

Jamston :

can you see it now?

Customer:

Still coming up with dangerous url removed

Jamston :

2 seconds

Jamston :

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-81711-1&cc=uk&dlc=en&lc=en&os=4063&product=4226654&sw_lang=

Jamston :

how about that one

Jamston :

you will have to click the download button when you get to the page

Jamston :

Any luck?

Customer:

Success. I'm back on-line. I presume I should save this file in case I have to reinstall Windows 7 again?

Jamston :

Excellent! It would be worth keeping it, yes.

Jamston and 2 other Computer Specialists are ready to help you