I would like to help you, please let me know when you are ready.
hello, to be able to remove the books from your kindle, we can just reset your kindle to factory condition. this will erase all of the books in it.
when you reset, your kindle will restart itself. when you come back, there will be nothing in it
Okay? Can you carry it out? Thank you
to do that:
Hold the power switch for 20 seconds. Slide the power switch and hold it in place for 20 to 30 seconds before releasing it.You need to physically hold the power switch in its off position for this long. Doing so tells your device to "reboot," in essence, instead of merely shutting down. The reboot screen should appear as soon as you release the power switch. this will reset your kindle and all the books in it will be erased
The Kindle will reboot within a minute or two after you reset. Be patient and give your device ample time to finish its reset.
Tried it twice - didn't work
No, othing happened
can you do this:
1) go to your settings
2) go to "my account"
3) select "deregister"
when reregistration is done, go back to "my account", select DEVICE
and select "reset to factory defaults" (At bottom)
if you were not able to find the settings menu, please let me know
sorry, can't find the settings menu
you need to bring the menu from the top
can you try it
yes! it worked
happy to hear that
found settings and it's now erasing content
done that and kindle is erasing
were you able to go to "reset to factory defaults" ?
got it, and working on it now
Thank you very much. I did as you said and all is okay. Also I've learned a bit more about kindle fire hdw. Once again thank you
you are welcome.
It's all complete, and back to normal. Thanks a lot
I will be happy if you rate my service. I will be here to help you if you may have other problems in the future. have a nice day, best regards.
All done thank you very much