How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jerry Hannell Your Own Question

Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
14934061
Type Your Computer Question Here...
Jerry Hannell is online now

How do I remove books from my kindle fire hdx?

Resolved Question:

How do I remove books from my kindle fire hdx?
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam

XXXXX XXXXXnell :

I would like to help you, please let me know when you are ready.

Customer:

Hi jerry

Customer:

I'm ready

XXXXX XXXXXnell :

hello, to be able to remove the books from your kindle, we can just reset your kindle to factory condition. this will erase all of the books in it.

XXXXX XXXXXnell :

when you reset, your kindle will restart itself. when you come back, there will be nothing in it

Customer:

Okay? Can you carry it out? Thank you

XXXXX XXXXXnell :

to do that:

Customer:

Yes please

XXXXX XXXXXnell :

Hold the power switch for 20 seconds. Slide the power switch and hold it in place for 20 to 30 seconds before releasing it.You need to physically hold the power switch in its off position for this long. Doing so tells your device to "reboot," in essence, instead of merely shutting down. The reboot screen should appear as soon as you release the power switch. this will reset your kindle and all the books in it will be erased

XXXXX XXXXXnell :

The Kindle will reboot within a minute or two after you reset. Be patient and give your device ample time to finish its reset.

Customer:

Tried it twice - didn't work

XXXXX XXXXXnell :

nothing happens*

XXXXX XXXXXnell :

?

Customer:

No, othing happened

XXXXX XXXXXnell :

solution #2

XXXXX XXXXXnell :

can you do this:

XXXXX XXXXXnell :

1) go to your settings

XXXXX XXXXXnell :

2) go to "my account"

XXXXX XXXXXnell :

3) select "deregister"

XXXXX XXXXXnell :

when reregistration is done, go back to "my account", select DEVICE

XXXXX XXXXXnell :

and select "reset to factory defaults" (At bottom)

XXXXX XXXXXnell :

if you were not able to find the settings menu, please let me know

Customer:

sorry, can't find the settings menu

XXXXX XXXXXnell :

you need to bring the menu from the top

XXXXX XXXXXnell :

(slide down)

XXXXX XXXXXnell :

can you try it

Customer:

yes! it worked

XXXXX XXXXXnell :

happy to hear that

Customer:

found settings and it's now erasing content

XXXXX XXXXXnell :

let's wait

Customer:

done that and kindle is erasing

XXXXX XXXXXnell :

were you able to go to "reset to factory defaults" ?

Customer:

got it, and working on it now

XXXXX XXXXXnell :

waiting

Customer:

Thank you very much. I did as you said and all is okay. Also I've learned a bit more about kindle fire hdw. Once again thank you

XXXXX XXXXXnell :

you are welcome.

Customer:

It's all complete, and back to normal. Thanks a lot

XXXXX XXXXXnell :

you are welcome.

XXXXX XXXXXnell :

I will be happy if you rate my service. I will be here to help you if you may have other problems in the future. have a nice day, best regards.

Customer:

All done thank you very much

Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
Jerry Hannell and other Computer Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    53
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.