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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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How do I remove books from my kindle fire hdx?

Resolved Question:

How do I remove books from my kindle fire hdx?
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam

XXXXX XXXXXnell :

I would like to help you, please let me know when you are ready.

Customer:

Hi jerry

Customer:

I'm ready

XXXXX XXXXXnell :

hello, to be able to remove the books from your kindle, we can just reset your kindle to factory condition. this will erase all of the books in it.

XXXXX XXXXXnell :

when you reset, your kindle will restart itself. when you come back, there will be nothing in it

Customer:

Okay? Can you carry it out? Thank you

XXXXX XXXXXnell :

to do that:

Customer:

Yes please

XXXXX XXXXXnell :

Hold the power switch for 20 seconds. Slide the power switch and hold it in place for 20 to 30 seconds before releasing it.You need to physically hold the power switch in its off position for this long. Doing so tells your device to "reboot," in essence, instead of merely shutting down. The reboot screen should appear as soon as you release the power switch. this will reset your kindle and all the books in it will be erased

XXXXX XXXXXnell :

The Kindle will reboot within a minute or two after you reset. Be patient and give your device ample time to finish its reset.

Customer:

Tried it twice - didn't work

XXXXX XXXXXnell :

nothing happens*

XXXXX XXXXXnell :

?

Customer:

No, othing happened

XXXXX XXXXXnell :

solution #2

XXXXX XXXXXnell :

can you do this:

XXXXX XXXXXnell :

1) go to your settings

XXXXX XXXXXnell :

2) go to "my account"

XXXXX XXXXXnell :

3) select "deregister"

XXXXX XXXXXnell :

when reregistration is done, go back to "my account", select DEVICE

XXXXX XXXXXnell :

and select "reset to factory defaults" (At bottom)

XXXXX XXXXXnell :

if you were not able to find the settings menu, please let me know

Customer:

sorry, can't find the settings menu

XXXXX XXXXXnell :

you need to bring the menu from the top

XXXXX XXXXXnell :

(slide down)

XXXXX XXXXXnell :

can you try it

Customer:

yes! it worked

XXXXX XXXXXnell :

happy to hear that

Customer:

found settings and it's now erasing content

XXXXX XXXXXnell :

let's wait

Customer:

done that and kindle is erasing

XXXXX XXXXXnell :

were you able to go to "reset to factory defaults" ?

Customer:

got it, and working on it now

XXXXX XXXXXnell :

waiting

Customer:

Thank you very much. I did as you said and all is okay. Also I've learned a bit more about kindle fire hdw. Once again thank you

XXXXX XXXXXnell :

you are welcome.

Customer:

It's all complete, and back to normal. Thanks a lot

XXXXX XXXXXnell :

you are welcome.

XXXXX XXXXXnell :

I will be happy if you rate my service. I will be here to help you if you may have other problems in the future. have a nice day, best regards.

Customer:

All done thank you very much

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