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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16040
Experience:  Over 10 years of professional experience.
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My 2722 Raid is

Customer Question

My 2722 Raid is no longer showing up on my desktop since upgrading to Maverick. I have booted up using an older back up and still not showing up. Raid Management see's it and and all is fine, but my Mac is not reading it correctly.
Submitted: 3 years ago.
Category: Computer
Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


May I ask, for the full brand and model name of the problem device?

Thank you.
Customer: replied 3 years ago.

Rocket Raid 2722

Expert:  Jason Jones replied 3 years ago.

Dear Lou,

Thank you for the update.

Please, install this updated software for your device and verify that it works correctly: http://www.hptmac.com/productfiles/bios_driver/RR272x_1x-Mac_106-108-v1.7.0-130408.dmg

Please, update me once that is complete.

Thank you,
Jason
Customer: replied 3 years ago.

Installed, no luck. How can I send you screen shot, or let you view my computer?

Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=99d51cef-097e-4285-9590-b30f4bbb58c8

Expert:  Jason Jones replied 3 years ago.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 3 years ago.

safari, I also have firefox

Expert:  Jason Jones replied 3 years ago.

Are you having any problems?

In Safari, click the Join Session button, open the downloads window, double click the Elsinore... item and double click the ScreenConnect item. Allow all to run.
Customer: replied 3 years ago.

Screen connect is running, can you connect?


 

Expert:  Jason Jones replied 3 years ago.
I just connected. Thank you.
Customer: replied 3 years ago.

I am back, are your free to continue?


 

Expert:  Jason Jones replied 3 years ago.
I sure am.



Thank you.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=5c7608db-90cf-48d4-9e5c-c242b51b1d2f

Customer: replied 3 years ago.

Jason, are you there?


 


 

Expert:  Jason Jones replied 3 years ago.
Yes
Customer: replied 3 years ago.

It is at 2%, and will take 5 days to finish....I thought you were going to recover it as the Photos Raid 21TB. Now I have to wait for this to finish before trying to recover...Can this be stopped without damaging the data?


 

Customer: replied 3 years ago.

Can we stop the verify and just recover without damaging my data?


 

Expert:  Jason Jones replied 3 years ago.

I am sorry for the confusion.

I recall that the 21TB array is recovering.

I do not suggest stopping it.
Customer: replied 3 years ago.

Jason,


 


I told you I wanted to restore the RAID 6 (photos) as I had done a restore of the RAID 5 and it did not work. Now I am shut out of this drive for the next 5 days?


 

Expert:  Jason Jones replied 3 years ago.
I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

I wish you luck,
- Jason
Customer: replied 3 years ago.

How do I connect with this other expert?


 

Expert:  Jason Jones replied 3 years ago.

Just standy, the next expert will jump in.

When this occurs, you will be notified by email.

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