I would like to help you, please let me know when you are ready
hi, have you registered a new yahoo account? (email)
before registering a new yahoo email, you had another yahoo email?
no - a bt internet e-mail
do you remember your bt username and password?
yes. [email protected]
can you please click on this link:http://login.yahoo.com/config/login;_ylt=Aqxr9lse7gj_zhtZ3S3aF8SvulI6?logout=1&.direct=2&.done=http://www.yahoo.com&.src=cdgm&.intl=us&.lang=en-USthis will log you out from your current account. after clicking on the link, please go to :https://signin1.bt.com/login/emailloginformand signin using your bt username and password
you will be able to access your old bt, and you will be able to recover your emails
any problems? if yes, we can go step by step
my e-amil address does not seem to be recognised
were you able to click the first link?
it logged you out?
what happened when you clicked on the first link?
i was asked for a valid e-mail address
yes, please close that window, now can you click on this linkhttps://signin1.bt.com/login/emailloginform
and login to your bt
same thing has happened !
is it saying enter your bt address and password?
(in the left section)
what is your bt email? (please replace @ with AT when typing your email here)
i am checking
https://login.yahoo.com/config/login_verify2?.intl=uk&.partner=bt-1&.done=http%DANGEROUS URL REMOVED/mail
can you try from this link
it wont click on
are you still with me?
can you try again
still not opening
can you copy the address and paste it into your addressbar and press enter
how do i do that
can you go to bt.com ?
normally how do you visit websites? with google or directly?
can you go to google and
login bt yahoo
and visit the first website