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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 166
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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how do I recover my e-mails which disappeared when I registered

Customer Question

how do I recover my e-mails which disappeared when I registered with yahoo.com ?
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

Jerry Hannell :

hello sir/madam

Jerry Hannell :

I would like to help you, please let me know when you are ready

JACUSTOMER-i1mvngll- :

ready now

Jerry Hannell :

hi, have you registered a new yahoo account? (email)

JACUSTOMER-i1mvngll- :

yes

Jerry Hannell :

before registering a new yahoo email, you had another yahoo email?

JACUSTOMER-i1mvngll- :

no - a bt internet e-mail

Jerry Hannell :

do you remember your bt username and password?

JACUSTOMER-i1mvngll- :

yes. [email protected]

JACUSTOMER-i1mvngll- :

password1

Jerry Hannell :

can you please click on this link:
http://login.yahoo.com/config/login;_ylt=Aqxr9lse7gj_zhtZ3S3aF8SvulI6?logout=1&.direct=2&.done=http://www.yahoo.com&.src=cdgm&.intl=us&.lang=en-US

this will log you out from your current account. after clicking on the link, please go to :
https://signin1.bt.com/login/emailloginform

and signin using your bt username and password

Jerry Hannell :

you will be able to access your old bt, and you will be able to recover your emails

Jerry Hannell :

any problems? if yes, we can go step by step

JACUSTOMER-i1mvngll- :

my e-amil address does not seem to be recognised

Jerry Hannell :

were you able to click the first link?

Jerry Hannell :

it logged you out?

JACUSTOMER-i1mvngll- :

no

Jerry Hannell :

what happened when you clicked on the first link?

JACUSTOMER-i1mvngll- :

i was asked for a valid e-mail address

Jerry Hannell :

yes, please close that window, now can you click on this link
https://signin1.bt.com/login/emailloginform

Jerry Hannell :

and login to your bt

JACUSTOMER-i1mvngll- :

same thing has happened !

Jerry Hannell :

is it saying enter your bt address and password?

Jerry Hannell :

(in the left section)

Jerry Hannell :

left-top

JACUSTOMER-i1mvngll- :

yes

Jerry Hannell :

what is your bt email? (please replace @ with AT when typing your email here)

JACUSTOMER-i1mvngll- :

hwaldieatbtinternet.com

Jerry Hannell :

i am checking

Jerry Hannell :

can you try from this link

JACUSTOMER-i1mvngll- :

it wont click on

JACUSTOMER-i1mvngll- :

are you still with me?

Jerry Hannell :

can you try again

JACUSTOMER-i1mvngll- :

still not opening

Jerry Hannell :

https://login.yahoo.com/config/login_verify2?.intl=uk&.partner=bt-1&.done=http%DANGEROUS URL REMOVED/mail

Jerry Hannell :

can you copy the address and paste it into your addressbar and press enter

JACUSTOMER-i1mvngll- :

how do i do that

Jerry Hannell :

can you go to bt.com ?

JACUSTOMER-i1mvngll- :

how

Jerry Hannell :

normally how do you visit websites? with google or directly?

JACUSTOMER-i1mvngll- :

GOOGLE

Jerry Hannell :

can you go to google and

Jerry Hannell :

type this:

Jerry Hannell :

login bt yahoo

Jerry Hannell :

and visit the first website

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