I would like to help you, please let me know when you are ready
what is the hotmail address you are having problems with?
please replace @ with AT when typing your hotmail here
can you type again ,
when you try to access your hotmail, what happens? is it saying "your password XXXXX XXXXX" etc ?
YES and username
we can try to set a new password, but hotmail asks a question, can you answer this question so we can set a new password?
hotmail says that it is not correct. probably you set a different answer when you registered your hotmail? (do you have another answer?)
this is not correct either, we can try again before we try another option. do you have another answer?
(you gave this answer when you registered your hotmail account)
this is not correct either, we can try again before we try another option. do you have another answer?..
were you unable to receive my previous replies?
sorry my sister opened the account and i cannot get her
last answer was not correct, do you have another answer (third one)
there were a load of postmaster undelivered emails to unknown people on my account yesterday when i tried to get into it
no no idea of the name she used for childhood friend
we can try the other option
do you have another email address like this:
(starts with jo .. ends with @mail.com)
try joetierneyAT mail .com think my sons e mail
can you check your son's email now
i sent a link
please click on the link you have received, and then it will ask you to SET a new password. can you set a new password XXXXX
he will be home from school in half hour not sure of password XXXXX will try
no luck will have to wait for him sorry ...not sure if ne remembers either
ok, i will be here
by the way do you remember your password XXXXX your hotmail?
yes but keeps telling me incorrect
ok, we need to wait and accesss @mail.com and click on the link
wonk work saying account dosent exist
were you able to access @mail.com account?
a moment please
e mail IS joetnobberAThotmail.com
i am working on it
you can access your hotmail now
your password XXXXX
back up but telling me username or password XXXXX XXXXX (cannot get mail)
can you go to www.hotmail.com
your email is
your password XXXXX147258369b
if no we can try another solution
yes how can i change password XXXXX ??
do i use those numbers as old password
you can use anything you desire
that you can remember leter
cant do sending vode to my phone and not recieving it
you can change your password XXXXX the link above
can you try it
you will see three boxes. into the first two boxes, typeNNN-NN-NNNN
into the first one, typeNNN-NN-NNNN
into the second and third one, type your new password
and press the blue save button
done thanks ,,,,what was the problem
i am not sure but it seems you have forgotten your password XXXXX tried to access your hotmail with an incorrect password XXXXX hotmail blocked your account (to prevent hackers from accessing your account). and we reset a new password XXXXX you are able to access now
another possibility is that you had malware or spyware in your computer and it caused this.
or a virus.
my password XXXXX correct ....why did i get a load of delivery failures to emails i didnt even know was not sending any messages ....was it a mail i recieved that caused it ??
probably. i think there was a malware in your computer, and that malware was sending messages to other people randomly. and when it sent a message to a person that does not exist, hotmail gave you information about it (that the email is not existing)
i recommend you to use an anti virus and spyware malware protection utility like norton or avg
thank you for your help
youa re welcome.
you are welcome.
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.