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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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hi i cannot access my hotmail account what will i do

Resolved Question:

hi i cannot access my hotmail account what will i do
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam

XXXXX XXXXXnell :

I would like to help you, please let me know when you are ready

Customer:

ready

XXXXX XXXXXnell :

what is the hotmail address you are having problems with?

XXXXX XXXXXnell :

please replace @ with AT when typing your hotmail here

Customer: [email protected]
XXXXX XXXXXnell :

can you type again ,



please replace @ with AT when typing your hotmail here


Customer:

tierneykidsAThotmail.com

XXXXX XXXXXnell :

checking

XXXXX XXXXXnell :

when you try to access your hotmail, what happens? is it saying "your password XXXXX XXXXX" etc ?

Customer:

YES and username

XXXXX XXXXXnell :

we can try to set a new password, but hotmail asks a question, can you answer this question so we can set a new password?


"Who is your best childhood friend?"
Customer:

lisa

XXXXX XXXXXnell :

hotmail says that it is not correct. probably you set a different answer when you registered your hotmail? (do you have another answer?)

Customer:

try jennifer

XXXXX XXXXXnell :

trying

XXXXX XXXXXnell :

this is not correct either, we can try again before we try another option. do you have another answer?

XXXXX XXXXXnell :

(you gave this answer when you registered your hotmail account)

Customer:

any luck

XXXXX XXXXXnell :

this is not correct either, we can try again before we try another option. do you have another answer?


Customer:

any luck

XXXXX XXXXXnell :

this is not correct either, we can try again before we try another option. do you have another answer?..


XXXXX XXXXXnell :

hi

XXXXX XXXXXnell :

were you unable to receive my previous replies?

Customer:

sorry my sister opened the account and i cannot get her

XXXXX XXXXXnell :

last answer was not correct, do you have another answer (third one)

Customer:

there were a load of postmaster undelivered emails to unknown people on my account yesterday when i tried to get into it

XXXXX XXXXXnell :

last answer was not correct, do you have another answer (third one)


Customer:

no no idea of the name she used for childhood friend

XXXXX XXXXXnell :

we can try the other option

Customer:

good

Customer:

whats that

XXXXX XXXXXnell :

do you have another email address like this:

XXXXX XXXXXnell :

[email protected] ?

XXXXX XXXXXnell :

(starts with jo .. ends with @mail.com)

Customer:

try joetierneyAT mail .com think my sons e mail

XXXXX XXXXXnell :

can you check your son's email now

XXXXX XXXXXnell :

i sent a link

XXXXX XXXXXnell :

please click on the link you have received, and then it will ask you to SET a new password. can you set a new password XXXXX

Customer:

he will be home from school in half hour not sure of password XXXXX will try

XXXXX XXXXXnell :

ok, waiting

Customer:

no luck will have to wait for him sorry ...not sure if ne remembers either

XXXXX XXXXXnell :

ok, i will be here

XXXXX XXXXXnell :

by the way do you remember your password XXXXX your hotmail?

Customer:

yes but keeps telling me incorrect

XXXXX XXXXXnell :

ok, we need to wait and accesss @mail.com and click on the link


 

Customer:

ok

Customer:

wonk work saying account dosent exist

XXXXX XXXXXnell :

were you able to access @mail.com account?

Customer:

no

XXXXX XXXXXnell :

a moment please

Customer:

e mail IS joetnobberAThotmail.com

XXXXX XXXXXnell :

i am working on it

XXXXX XXXXXnell :

done

XXXXX XXXXXnell :

you can access your hotmail now

XXXXX XXXXXnell :

your password XXXXX

XXXXX XXXXXnell : NNN-NN-NNNN
XXXXX XXXXXnell :

www.hotmail.com

Customer:

back up but telling me username or password XXXXX XXXXX (cannot get mail)

XXXXX XXXXXnell :

can you go to www.hotmail.com

XXXXX XXXXXnell :

your email is



[email protected]
XXXXX XXXXXnell :

your password XXXXX
147258369b

XXXXX XXXXXnell :

any luck?

XXXXX XXXXXnell :

if no we can try another solution

Customer:

yes how can i change password XXXXX ??

XXXXX XXXXXnell :

https://account.live.com/Password/Change

Customer:

do i use those numbers as old password

XXXXX XXXXXnell :

you can use anything you desire

XXXXX XXXXXnell :

that you can remember leter

XXXXX XXXXXnell :

any luck?

Customer:

cant do sending vode to my phone and not recieving it

XXXXX XXXXXnell :

you can change your password XXXXX the link above

XXXXX XXXXXnell :

can you try it

XXXXX XXXXXnell :

you will see three boxes. into the first two boxes, typeNNN-NN-NNNN

XXXXX XXXXXnell :

into the first one, typeNNN-NN-NNNN

XXXXX XXXXXnell :

into the second and third one, type your new password

XXXXX XXXXXnell :

and press the blue save button

Customer:

done thanks ,,,,what was the problem

XXXXX XXXXXnell :

i am not sure but it seems you have forgotten your password XXXXX tried to access your hotmail with an incorrect password XXXXX hotmail blocked your account (to prevent hackers from accessing your account). and we reset a new password XXXXX you are able to access now

XXXXX XXXXXnell :

another possibility is that you had malware or spyware in your computer and it caused this.

XXXXX XXXXXnell :

or a virus.

Customer:

my password XXXXX correct ....why did i get a load of delivery failures to emails i didnt even know was not sending any messages ....was it a mail i recieved that caused it ??

XXXXX XXXXXnell :

probably. i think there was a malware in your computer, and that malware was sending messages to other people randomly. and when it sent a message to a person that does not exist, hotmail gave you information about it (that the email is not existing)

XXXXX XXXXXnell :

i recommend you to use an anti virus and spyware malware protection utility like norton or avg

Customer:

thank you for your help

XXXXX XXXXXnell :

youa re welcome.

XXXXX XXXXXnell :

you are welcome.

XXXXX XXXXXnell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.

Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
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