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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have just upgraded from 9.6 to 9.7 and have to use a password

Customer Question

I have just upgraded from 9.6 to 9.7 and have to use a password XXXXX to sign in to AOL I never used to. Is there any way I can get round this?
Submitted: 4 years ago.
Category: Computer
Expert:  Jerry Hannell replied 4 years ago.

XXXXX XXXXXnell :

hello sir/madam

XXXXX XXXXXnell :

I would like to help you, please let me know when you are ready

Customer:

Ready

XXXXX XXXXXnell :

hi, have you forgotten your aol password?

XXXXX XXXXXnell :

what is your aol username by the way?

Customer:

I am ready

XXXXX XXXXXnell :

hi, have you forgotten your aol password?





4:21 PM



what is your aol username by the way?



Jerry Hannell and 3 other Computer Specialists are ready to help you
Expert:  Jerry Hannell replied 4 years ago.

can you please go to

http://webmail.aol.com/

 

and click "forgot password"

link and follow on-screen instructions carefully

Customer: replied 4 years ago.

my email address is [email protected] and which p/word do you require

Expert:  Jerry Hannell replied 4 years ago.

normally how do you Access your email address?

(how do you check it? )

Customer: replied 4 years ago.

I use a P/word for Microsoft and then another P/word for AOL

Expert:  Jerry Hannell replied 4 years ago.

hi,

do you know your password?

(or you forgot it? if yes, we can set a new password)