Hi, my name is XXXXX XXXXX I will be helping you today. First of all, who is your internet service provider?
I have already told you that my provider is AOL Windows XP how much more info do you need
Hi once again I will repeat. I purchased a Kindle Fire HD from Amazon by post today. I am trying to get a Wi-Fi connection. AOLBB-C32AOA is the strongest one but there are the words Authentication Problem on the screen. Do Amazon use a password XXXXX don't appear to have told me??
Can you help?? I have Windows XP and AOL is my browser
Hello! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Do you still need help with this issue?
Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://18.104.22.168:8040/?Session=b2ebffc4-d9e0-401b-8f19-bb661a00a18cThank you,
Hi my name isXXXXX bought a Kindle Fire HD from Amazon and can't seem to get a Wi-Fi connection. I have Windows XP and AOL is my provider. Browser No is AOLBB-C32AOA - password XXXXX After the last session yesterday I got Wi Fi for about five minutes then it went away. I am 69years old and I am getting very upset about not getting Wi Fi for my new Kindle. I have broadband. The signal for Wi Fi is only one bar at the moment says not close enough. Please can you help. Jane
Hi Viet did what you asked no bars now Jane
Yes I did should I do it again Jane
Having trouble reading label but think it says ADSL2+. My computer is not a laptop just table top and works OK. My old Kindle works fine on wireless. Are Wireless and Wi Fi different? Jane
Hi my old Kindle was 3G.
I have no leather case on my new one.
The label on the modem/router is and oval shape and green sort of leaf coming out of it but can't make out the name writing too small.
I have put it off for 45 seconds and turned it back on. Wi Fi setting are AOLBB-C32AOA
I have tried to see if I can get into the Kindle but it says there is no Wi Fi
3G is a free wireless connection from Amazon; the kindle fire HD does not have 3G, so you would have to use your own wireless/wi-fi connection.Where did you get AOLBB-C32AOA and the password XXXXX?Do you actually have a wireless modem/router device? It may just be a modem, no wireless router. I really need to know the brand/model of the modem/router you have; please try to check. And/or call your internet service provider, and ask if you have a wireless router (ask them to provide one if you do not have.)Thank you,
Hi Sorry I have not replied been away from home. The label on the back of my Router is as follows -
Wireless Netword Name AOLBB-C32AOA
Wireless Passwork CEP9UYHC
BROADBAND WIRELESS ADSL2+ROUTER
HUAWEI ECHOLIFE HG521
Firmware Version v1.03
Hardware Version C.1.01
On my Kindle at the moment I have showing an icon for AOLBB-C32AOA with four bars showing a strong signal however there is a padlock also on it. Could this be the problem