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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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Hello I have got a Laptop Running Windows 7 Home Premium 64-Bit

Resolved Question:

Hello I have got a Laptop Running Windows 7 Home Premium 64-Bit Service Pack 1

A soon as I log in i get 2 messages come up
1) syntpenh.exe ordinal not found
2) hkcmd.exe ordinal not found

I am not sure if any of them are any kind of threats like a virus. I have run Norton Internet Security and that found nothing I also run Nnorton Bootable Recovery tool and that did not run correct I also run Norton power erase and that did not find anything. What do I do to fix it Thank you
Submitted: 3 years ago.
Category: Computer
Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.

ok but how do i do it as i am not on the computer with the fault but i have the computer with the fault sat next to me

Expert:  James K. replied 3 years ago.
~Just bring the problem computer to this Page

on the problem machine go to

http://justanswer.com

log in and click on My questions that will bring you to this page then Send me a message

Customer: replied 3 years ago.

ok will do in 5 mins is that ok

Expert:  James K. replied 3 years ago.
ok
Customer: replied 3 years ago.

Thank you

Customer: replied 3 years ago.

This is the computer with the fault

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=59c8f20c-bfba-4235-b135-c852bf9d37ae


Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Customer: replied 3 years ago.

whats happened your end as nothing has happened my end

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=59c8f20c-bfba-4235-b135-c852bf9d37ae


Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues
Customer: replied 3 years ago.

all I get is message dfsvc ordinal not found after i click to run the downloaded file

Expert:  James K. replied 3 years ago.
Ok no Problem

Please do this Exactly It will solve your issue

Firstly

Click the Round windows button bottom Left

in the search box type

msconfig

Press enter


click the start up tab > then click disable all

then click Ok/Apply and then Restart and the error message will be gone

Let me know

James


Thanks ok now Please rate my Service with the Smiley Faces and submit and come back any issues

Any future Questions ask for James K

Cheers James
Customer: replied 3 years ago.

ill try that and then try connecting to you ok

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=cd603a11-532b-4a97-8b64-b35ce9bc2890

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Customer: replied 3 years ago.

still get the same error come up dfsvc ordinal not found

Expert:  James K. replied 3 years ago.
Ok no Problem

Please do this Exactly It will solve your issue

Firstly

Click the Round windows button bottom Left

in the search box type

msconfig

Press enter


click the start up tab > then click disable all

then click Ok/Apply and then Restart and the error message will be gone

Let me know

James


Thanks ok now Please rate my Service with the Smiley Faces and submit and come back any issues

Any future Questions ask for James K

Cheers James..
Customer: replied 3 years ago.

I did that the did a restart and it still happpens

Expert:  James K. replied 3 years ago.
Which errors exactly the same 2 on start up ?
Customer: replied 3 years ago.

no this one dfsvc ordinal not found

Customer: replied 3 years ago.

its a .exe error

Expert:  James K. replied 3 years ago.
Thanks

lets go back to your orginal Question

A soon as I log in i get 2 messages come up
1) syntpenh.exe ordinal not found
2) hkcmd.exe ordinal not found


Have these two stoped at start up can you give me the exact error you get now and when I.e at start up
Customer: replied 3 years ago.

correct

Expert:  James K. replied 3 years ago.
so you still get the same 2 error messages ?
Customer: replied 3 years ago.

yes when every start up item in enabled

Customer: replied 3 years ago.

yes when every start up item in enabled just had a new error come up called Click once has stopped responding

Expert:  James K. replied 3 years ago.
Thanks

We dont want the start up Items Enabled we want them Disabled

Click the Round windows button bottom Left

in the search box type

msconfig

Press enter


click the start up tab > then click disable all

then click Ok/Apply and then Restart and the error message will be gone
Customer: replied 3 years ago.

They are Disabled The error Clickonce has stopped responding comes up even through everything has been disabled

Expert:  James K. replied 3 years ago.
Ok do this

Let me know then if you get any errors in Safemode

HAve you tried starting the Machine in Safemode to see if you still have an issue?

Please do this


1) If the Machine is on Power it Off
2) Power the Machine on
3) As soon as it comes on Tap F8 >Keep Tapping
4) The advanced Boot Menu will come up
5) Scroll down to "safemode with networking" Press Enter

Let me know if the problem Still happend in Safemode

Cheers James
Customer: replied 3 years ago.

ok ill try in safe mode but do you want me to enable start up programs from msconfig before i go in to safe node

Expert:  James K. replied 3 years ago.
no thanks

Customer: replied 3 years ago.

ok ill contact you once in safe mode

Customer: replied 3 years ago.

I am in safe mode just trying to remote connect with you

Expert:  James K. replied 3 years ago.
perfect , if that fails we can connect another way
Customer: replied 3 years ago.

connect another way please


 

Expert:  James K. replied 3 years ago.
Restart in normal mode

Go to

http://join.me


click the orange share /Start a metting Button,

Run the file

It will give you nine numbers

http://join.me and nine random numbers post them here

Customer: replied 3 years ago.

on that site


 

Expert:  James K. replied 3 years ago.
ok no problem let me have the numbers when ready
Customer: replied 3 years ago.

https://secure.join.me/297-810-658

Expert:  James K. replied 3 years ago.
Connected
Customer: replied 3 years ago.

please reconnect using https://secure.join.me/650-900-332 thank you

Expert:  James K. replied 3 years ago.
thanks any errors on start up

Customer: replied 3 years ago.

no but could you check my computer please for any more errors and problems/faults

Expert:  James K. replied 3 years ago.
Remote fox cheers James
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