Hi my name's XXXXX XXXXX I will be helping you today.
The errors you are receiving are fairly common when trying to update vista
Hi my name is XXXXX XXXXX I will be helping you today.
Hi I am waiting
What stage is it at at the moment? Have you recently tried to update and encountered the errors?
Ok, if you click the start button is there a little shield icon over the power icon indicating a restart is need to install updates?
where do you mean
In this image it is not shown, but the red power button is, you should see the red power buttong with a little yellow shield on it
It comes up on check update down load failed
Is that in the windows update window?
Ok, if you click the start button then the red power button, it should start to switch off while installing updates, can you try that for me now please?
dont know where you find the red power button
running check for update again
There is no need to check again. Vista gets stuck quite often at this stage, I deal with this day in day out when reinstalling customers machines
If you look at the link I sent above, the power button is shown just under the word help
click the red power button and let it shut down and install updates
Did you receive my last message? The service appears to be a little intermittent
Yes but wont load the sunspot link
Ah right, ok, if you just click start then the red power button, it is red with a circle with a vertical coming out of the top
Let the computer shut down, it may take a while to install the updates
It shut down came up with Launch startup repair then after a while restore eventualy it re started .on update it say download failed error
Did it install some updates though while it was shutting down?
NO only the one to update
it has downloaded updates recently just never this one
Does it say what the update is?
Microsoft.net framework 3.5 family update KB959209 x64
and that is the only update offered at present?
there are 4 more optional but not attempted to down load. it downloaded an important one this morning
and that important one has installed ok?
Ok, i think it might be best to try and download that update separately and try and run it outside of windows update
I will get you a link
How do you do that
That is the update as a standalone package
do i need to delelete the failed on first
no, just download from the above microsoft link
There are 3 downloads which one
Oh, i only get 1 option on this machine, but it is a different version of windows i am using, what are the options
The Microsoft .NET Framework 4 web installer package downloads and installs the .NET Framework components required to run on the target machine architecture and OS. An Internet connection is required during the installation. .NET Framework 4 is required to run and develop applications to target the .NET Framework 4.
.NET Framework 4.5 is a highly compatible, in-place update to .NET Framework 4.
The Microsoft .NET Framework 4 redistributable package installs the .NET Framework runtime and associated files that are required to run and develop applications to target the .NET Framework 4.
Microsoft .NET Framework 3.5 Service Pack 1 is a full cumulative update that contains many new features building incrementally upon .NET Framework 2.0, 3.0, 3.5, and includes cumulative servicing updates to the .NET Framework 2.0 and .NET Framework 3.0 subcomponents.
Microsoft .NET Framework 3.5 contains many new features building incrementally upon .NET Framework 2.0 and 3.0, and includes .NET Framework 2.0 service pack 1 and .NET Framework 3.0 service pack 1.
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There appears to be some problem with the service
Ah, it may have settled down now
Are you there?
The problem with the last link was that it was for 32bit versions of windows, you need the 64bit version, apologies, it was the wrong link I gave you
There is also a correct order to install all three downloads, as all are rquired
Have you managed to get back to the right download page?
yes but it states when trying to install updates it comes up with not for this mc
Did you try this linkhttp://www.microsoft.com/en-us/download/details.aspx?id=1055
Oh right, that is definitely the right link for 64bit windows vista, as you previously stated you have a 64bit version of windows
Yes 64bit.I have a problem with office 2007 it say it not on mc but the file is there but wont open documents could this affect it?
Ok, lets try something else. We will try and run the microsoft fixit program for windows update, then try to update in the usual way again.http://support.microsoft.com/mats/windows_update/
follow the link and click the green run now button
The inability to open word dosc may well spring from these windows update issues yes
Hi still said after running that problem in installing recent up dates Failed i have re booted
sorted few other problems it states
not sorted office
Hi will be away for a couple of hours any solution email [email protected] .com
hmmm, there are a couple of options, we can either persist with trying to do it the microsoft way or we can try and use a 3rd party updater. It is safe and reliable, I use it all the time, it grabs all the individual downloads from micrsoft and installs them in a different manner.
Which way would you rather try.
wats the updater called
I will leave it for now have to go out
No problem, I will be about later. I can make a guide with pics on how to use WSUS if needed later
Hi i am back
Hi messages are being a bit problematic
Do you want to try updating using WSUS then, or would you rather try the Microsoft route?
ok, can you see this linkhttp://download.wsusoffline.net/wsusoffline88.zip
Yes will do
download wsus and open the zip file, then drag the 'wsusoffline' folder to your desktop.
The link will not load not highlighted in blue
try that link
the download link is on the right hand side under the 'most recent version' banner
click the 'version 8.8' link
no download button just clicked 8.8 in blue box
there is no explicit download button, the words 'version 8.8' is the download link
it may have just started downloading in the background
how can i tell
ok, open the .zip file you have just downloaded and drag the 'wsusoffline' folder inside onto your desktop
you may need to navigate to your downloads folder
ok, open the wsusoffline folder on your desktop
there should be quite a few folders in there and two files called 'updategenerator'
run the one that ends in .exe or has a little icon looking like a box and a disc
try running both, one should ask you how you want to open the file, thats the wrong one, the other one should open the wsus main window
and if you just bear with me a few seconds I will make an image showing you what bits to tick and click
excellent. What version of Office are you on, so I know what boxes to tick to show you?
ticked windows vista english and office 2007 english
64 bit vista?
Ok, make sure all the boxes on your version are the same as my version
except in box D, you will need to click the little button with the three dots and decide somewhere for wsus to store the updates
Not showing your picture
Have you clicked the full size image link
what do i put in target directory
I would make a new folder in the 'wsusoffline' folder on your desktop, name it downloaded updates or something like that
then navigate to that folder after you have pressed the little three dots buttong
You don't need me to do another pic for what you need to tick on the office tab do you? Its just the one box
office 2007 english
ok, hit start in the bottom left and it should open a small window with a black backgrouind with white writing
and it will take a while to download all the updates
Will leave fro 20 mins to have tea
no problem I will nip to the shop
has it started?
Good good, let me know when its all done
its finished asked if want to see the log
Ok, no need to check the logs
Now navigate to the 'downloaded updates' folder we created
and run the program called 'UpdateInstaller'
its icon is a little shield
with a tick
You should have the program open with a load of tick boxes in front of you
got it what do you want me to do
make sure the following are ticked:
c++ runtime libraries
Internet explorer 9/10
DirectX Runtime Libraries
Management Framework 3.0
Office File Converters
Office File Validation
In the control section in the bottom the only thing that should be ticked is 'Verify Installation packages'
only management framework 4
do you mean ie 9 and 10
Thats fine. Tick it. Oh, sorry I forgot a couple that also need to be ticked in the upper section. Make sure 'Install Net Framework 3.5 sp1' and also 'install net framework 4.x' are ticked
Is there anything listed in when you click the software tab at the top
wont let me tick either of those
Ok, we will try to come back to the net framework ones
wont let me tick management frame work 4 what about ie which one
Is it giving the option for both ie 9 and 10?
yes but it wont let me tick them
ah ok, that means IE is up to date
hit start and let it do its stuff, it will tell you when you need to restart and recall the update program. This means its not finished doing updates but needs a restart to continue and then you will need to open the updateinstaller program again tick what it will let you and hit start again
The restarting in the right place is what windows update seems to make a mess of with Vista
You basically have to keep running the update installer till it says 'no updates available'
Did you get the last few messages?
Sorry, whats your first name?
Yes it running sat it will take a while.
my name is Alan
No problem Alan, I'll be about for a good while yet.
It says end of WSUS Offline uodate
does it say reboot and recall or something along those lines?
Yes rebooted and running again
Running the update installer again?
Yes you said to run untill no updates available
Thats it, it may take a few more runs yet.
say download /image creation copying successful would you like to checkt he log file for possible warnings
ah right, that message is coming from the downloader program. You need to run the 'updateinstaller' in the 'downloaded updates' folder we created
WSUS is two programs, one of them grabs all the update files from the microsft servers, the other installs them
just the ones ticked
Hopefully some of the ones that were tickable before are not not tickable, meaning they are installed
sorry, 'are now not tickable'
ticked about 5
Good good, it won't do any damage installing some of the extra ones and wsus knows not to install stuff you already have or don't need.#
paused at listing ids of missing updates (please be patient ) thi swill take a while
shouldnt take too long till you just see loads of text whizzing past
update kb2890788 not found
any missing update was either black listed or not found
end of update
Thats a small security patch for Silverlight, which is like MIcrosfots version of flash, for playing games and watching video. So i wouldnt worry too much about that at this stage
Did it not tell you to reboot and recall the update program?
no just ending WSUS offline update
Ok, i would reboot to be on the safe side. Then we can try running windows update and see what that thinks.
Ok will do
tried updating 3 times failed as before the 3.5
Bah, ok, can you go to control panel and then into add/remove programs from there?
in to uninstall or change programmes
thats the one, when that opens and populates, have a scroll through and look for anything related to .NET Framework
There should be a tickbox at the top of the window that says something along the lines of show updates or show micrsoft updates, tick that
office still the same
any difference in the add/remove programs window with the box ticked?
Yes say uninstall an update
is there anything .NET Framework in the list now?
7 files going back to feb 2011
Uninstall everything in that list with .net framework in the title
it says please wait while the current programme is un installed or changed on the first one
and all the others
Ah ok, something is trying to install or uninstall
I have had so many similar problems to this with Vista updates, it is always a headache
I would say give it five mins, try uninstalling again, if it still says the current program is being uninstalled etc, the machine will need another restart
then back to control panel and try the uninstall route again once it has restarted
i tried to install office over the existing but would not let me.
also tried to uninstall mozilla but wont let me do that
Yeah, its because of the botched windows update I think, it should resolve itself after a restart
Ah ha, I have found a little clean up tool specifically for net framework updates
we shall try that before trying to uninstall via add/remove programs
You back Alan?
No joy still the same let try
Ok, have you tried to do a windows update since you restarted?
because I need you to not try to update after a restart, because the restart starts an update process that doesn't seem to complete and we wont be able to uninstall or install anything while windows is stuck trying to do something with the net framework update.
sorry that should read 'because the restart STOPS an update process'
ok sorry computor very slow
No problem. I will be a bout for a little longer tonight, but we can always try again tomorrow, if you would rather.
anothe r15 min i am out all day wednesday
Ok, so where are you at now? Restarted and not done a windows update?
have just restarted and done nothing else
Download and run this net framework repair tool
Ok, the repair tool or the win updates?
both of them all udates uptodate
excellent, hows office?
No but it may now let me reinstall over top will try tomorrow night
ok. lets hope so
I do think it will be related to the windows update issue though
would you recomend updating to later operating system
absolutely! Vista is a real pain and windows 7 is a massive massive iimprovement
I personally think windows 7 is the best one they have done for years
Thanks for now
No problem, take care