Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Is AOL and/or Internet Explorer working fine?
In Google Chrome, can you click on the 3-bar icon at the upper right corner, then click on Settings, then click on Extensions, then disable some add-ons, if any, then check?
Then click on the 3-bar icon at the upper right corner in chrome again, then click on History, then click on Clear browsing... data, then select "the beginning of time" in the dropdown list, then uncheck all boxes, then check only the box Empty the cache, then click on Clear browsing data at the bottom, then check.
If that does not work, please go to Start, Control Panel, Programs, Programs and Features, then uninstall the Google Chrome program, then restart the computer, then download and reinstall it at the website below:http://chrome.google.com
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Would it eb easier to unistall and then dwonlaod. Ia sk this ebcasue I cannto rememerb alt hses isntructiosna dn nromally I woudl print but my copeir is dismantled ebcasue it si being takeb away today.
Yes, you can uninstall/redownload it first, then check. If it does not work, then try my other suggestions.
Also, you don't need to print, you can just copy and paste my instructions to a Word document, and/or
bookmark/add to favorites this web page in order to get back to me via this web page.
And/or check your email for message from Viet / JustAnswer in order to get back to this web page any time to view my suggestions and to get back to me any time.
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Unisntallign adn reisntallign ashn't worked.
I'm sorry about that. Can you try my other suggestions also? Or just try another good browser Firefox:
It looks like you are not there any more; please reply back when you are available to continue. Thank you,
It was ok but Googe Chrome didn't work. But I did use your advice about using another browser.
It is no criticism. My office manager is here tidying my desk top. Iwas desperate but now understand I could have used any web browser notjust Google Chrome. My OM says she has problems with GC herself.Eve
Sorry. If you like to, you can go to Start, Control Panel, User accounts, manage another account, then create a new account, and select the administrator option when prompted. Then restart the computer and log in the new account and see if Google Chrome works.
But how is Firefox browser? Do you like it?
It's been a week; please let me know if you still need help with this. Thank you,